Keyboard Issue with Refurbished MacBook

Dear Apple Support Team,

I purchased a refurbished Apple MacBook Air M1 from your official refurbished online store, and within a few months of use, I am experiencing a significant issue with the keyboard. Specifically, the keys are coming loose during regular usage, which is both inconvenient and unacceptable given the premium quality expected from Apple products.

Details of my purchase are as follows:

• Product: Refurbished 13.3-inch MacBook Air Apple M1 Chip with 8‑Core CPU and 7‑Core GPU - Gold

• Order Number: W1631679273

• Purchase Date: 30/07/2024

I have handled the laptop with care, and this appears to be a hardware defect. As the product is still within the warranty period, I kindly request a resolution to this issue.

Please let me know how to proceed. I am happy to visit an Apple Store or authorized service center at Chennai, India, if necessary. Alternatively, please guide me on sending the laptop in for repair.

I look forward to your prompt response.

Thank you for your attention to this matter.