I was sold a locked, stolen iPhone

I bought an iPhone 14 on eBay for my wife as a gift

He was blocked, lost


the seller wrote to write in support, and then began to ignore it

I waited 30 days for an iPhone in Ukraine


I only have a photo of the phone and an invoice for buying an iPhone on eBay

What should I do? ????

iPhone 14 Pro

Posted on Jan 9, 2025 2:27 PM

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Question marked as Top-ranking reply

Posted on Jan 9, 2025 2:36 PM

Unless the seller (likely a crook) won't refund you, then you can't do much of anything.


An eBay receipt only proves you bought the iPhone from an unknown third party seller. It is not enough proof of true ownership to have Apple unlock the phone. If they did this for anyone without a true Apple sales receipt, they'd be accomplices to theft.


You can report it to eBay as a fraudulent sale. They may ask you to return the item to them, and they may refund you. All you can do is ask.

7 replies
Question marked as Top-ranking reply

Jan 9, 2025 2:36 PM in response to Adm1nRoman

Unless the seller (likely a crook) won't refund you, then you can't do much of anything.


An eBay receipt only proves you bought the iPhone from an unknown third party seller. It is not enough proof of true ownership to have Apple unlock the phone. If they did this for anyone without a true Apple sales receipt, they'd be accomplices to theft.


You can report it to eBay as a fraudulent sale. They may ask you to return the item to them, and they may refund you. All you can do is ask.

Jan 9, 2025 2:38 PM in response to Adm1nRoman

Your only chance for a resolution is through eBay. There is nothing Apple can do about it. In the future, only purchase devices from Apple or Authorized Apple Seller. You can also purchase refurbished phones on the apple.com website. For any third party transaction review the information here:

The All Too Common SAD Reality of Buying … - Apple Community


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I was sold a locked, stolen iPhone

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