Unable to connect iPad Pro to a printer

I used to be able to print documents, pictures, emails, etc. and send them from my iPad Pro to my Canon Printer MG6320 with no problem. Now with the recent IOS update, my iPad recognizes the printer but cannot send the data to the printer (which is AirPrint ready) for it to print. Also, the printer can't send the ink data back to the iPad to tell me how much ink is left. I have tried to reboot both devices, re-set up the network and the settings on each device but no luck. Suggestions would be appreciated! Thank you!


[Re-Titled by Moderator]

iPad Pro

Posted on Jan 11, 2025 1:38 PM

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Question marked as Top-ranking reply

Posted on Jan 11, 2025 2:27 PM

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay/WiFi Hotspot or other Apple services. If present, it may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart.


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 11, 2025 2:27 PM in response to Gramama6

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay/WiFi Hotspot or other Apple services. If present, it may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart.


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

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Unable to connect iPad Pro to a printer

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