Push notifications missing for Okta Verify and Outlook on iPhone 13 Pro Max

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Dclark1975 Author

Level 1

4 points

Push notifications missing for Okta Verify and Outlook on iPhone 13 Pro Max

Push notifications are no longer coming through. Okta Verify, Outlook. Text messages do come through. Those are two apps I know are no longer working. iPhone 13 plus max. On iOS 18.2. Settings for each app has been doubled check. Phone restarted

[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 18

Posted on Jan 13, 2025 5:05 AM

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Answer 1

Dclark1975 Author

Level 1

4 points

Jan 13, 2025 9:54 AM in response to Dclark1975

So far you have to reinstall the app. I have reinstalled Outlook and it now works. Okta will take me more time to reinstall.

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Answer 2

SravanKrA

Level 10

433,298 points

Jan 13, 2025 8:04 AM in response to Dclark1975

Notification Preview when Screen is Locked, Notification Alerts, Notification OFF, and much more...

To get Notifications when the Screen is locked see the pic below which is self-explanatory
To turn ON notifications selectively for apps, go to Settings > Notifications > Scroll Down to the App and turn ON notifications... Change notification settings on iPhone - Apple Support (IN)
Some apps have their own notification settings over and above the iOS notification settings: An example of Instagram Notification settings is given below
Help for Notification Alerts --> No Notification Alerts - Apple Community

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Answer 3

Dclark1975 Author

Level 1

4 points

Jan 13, 2025 9:37 AM in response to SravanKrA

All of my settings are correct which is the same as my description of the issue. I was informed by a co worker that this has been reported as an issue starting with iOS 18 and the iPhone 13 Pro Max. One solution is to reinstall the app which I have done yet because of the time to set them up.

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Push notifications missing for Okta Verify and Outlook on iPhone 13 Pro Max

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