iphone 15 multiple performance issues affecting use help as to find a solution?

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Level 1

8 points

iphone 15 multiple performance issues affecting use help as to find a solution?

Hi I have an iPhone 15 purchased in April 2024. About a month ago the phone started slowing down. It also overheats. Now it’s so slow I have to wait for it to load anything. It does not properly download any type of file whether an adobe file to mail to website. Pictures on websites will flash like a glitching. There is about 100 gb left in storage. I plan to delete some things on the phone but I don't believe it explains the issue as I've had the same storage before this started. I have done all the things mentioned to try to repair it. These are issues normally you experience when your iPhone is a year and a half old and needs replacing. It's concerning that the device is having this many issues already since I need to hold on to it for another year at the very least. I am hoping that there isn't a bigger issue going on.

i would appreciate any direction or info regarding what steps I could take to attempt to fix it if possible?

thank you!

serenitymcw

iPhone 15, iOS 18

Posted on Jan 13, 2025 6:07 PM

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Answer 1

Zachyy

Level 6

14,426 points

Jan 22, 2025 3:39 PM in response to Serenitymcw

Serenitymcw wrote:

Force restart did not resolve the issue. Is there anything else to try? Or do I did to call Apple? Or bring the device in?

Thank you!

I would bring your iPhone into your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider, where they can run a diagnostics and evaluation, then see if service is needed.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Zachyy

Level 6

14,426 points

Jan 15, 2025 3:48 PM in response to Serenitymcw

Serenitymcw wrote:

Thank you. It seems to be slightly less slow, but it still is lagging. I also forgot to mention the touch screen is not responding at times. The glitching of certain pictures seems to still be there. Is there anything else I should try?

Give it some time, if it still occurs this could be a hardware issue in which you should visit your nearest Apple Store or Apple Authorized Service Provider for diagnostics and evaluation.

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Answer 3

Zachyy

Level 6

14,426 points

Jan 13, 2025 6:11 PM in response to Serenitymcw

I would recommend you try a force reset procedure:

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until you see the Apple logo

Force restart iPhone - Apple Support

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Answer 4

Katana-San

Level 10

81,757 points

Jan 15, 2025 8:02 PM in response to Serenitymcw

Hello~ Another bit of information just to make sure your issue is addressed…click on below and review…

If your iPhone or iPad is running slow - Apple Support

~Katana-San~

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Answer 5

Serenitymcw Author

Level 1

8 points

Jan 15, 2025 3:04 PM in response to Zachyy

Thank you. It seems to be slightly less slow, but it still is lagging. I also forgot to mention the touch screen is not responding at times. The glitching of certain pictures seems to still be there. Is there anything else I should try?

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