Website logs me out immediately after logging in on Sequoia

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Level 1

103 points

Website logs me out immediately after logging in on Sequoia

I created an account today on TaxAct.com. Each time I try to access the account, I go through the whole log-in rigamarole (user name, password, verification code texted to my iPhone and then entered.) It all looks good and I get through to the account landing page ("Start new Return") and then IMMEDIATELY I get logged out.

It has happened with Safari, Firefox, and Chrome, in both private/incognito windows and normal windows. All applications are fully up to date.

I have turned off adblockers and malware detection software.

I am using a 2021 MacBook Pro M1 Max with 64 GB RAM. The problem has occurred in both Sequoia 15.1 and 15.2.

I had no problem accessing the account on my wife's 2022 MacBook Air.

Suggestions? Thanks in advance.

[Re-Titled by Moderator]

Posted on Jan 14, 2025 4:42 PM

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Answer 1

Top-ranking reply

John Galt

Level 10

156,314 points

Jan 15, 2025 2:46 AM in response to Roam Redway

Create a new, temporary User Account on your Mac according to Add a user or group on Mac - Apple Support. Log out of your usual Account, log in to the temporary one, then attempt to log in to that site while logged in to that User Account.

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Answer 2

John Galt

Level 10

156,314 points

Jan 15, 2025 11:22 AM in response to Roam Redway

Please determine if the same problems occur in "Safe Mode": Start up your Mac in safe mode - Apple Support

If the problem continues while operating in that mode, everything points to something external to the Mac itself. I don't know what that may be. EtreCheck may provide some actionable information, though I doubt it will. Instructions: How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community. If you choose to post that report here, please be sure to follow those instructions exactly as written.

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Answer 3

MrHoffman

Level 10

148,375 points

Jan 15, 2025 6:01 AM in response to Roam Redway

Turn off Private Relay, and test again.

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Answer 4

John Galt

Level 10

156,314 points

Jan 14, 2025 5:17 PM in response to Roam Redway

I have turned off adblockers and malware detection software.

Try removing them. Uninstall them. Then and only then review If Safari doesn't open a page or work as expected on your Mac - Apple Support.

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Answer 5

Roam Redway Author

Level 1

103 points

Jan 14, 2025 7:03 PM in response to John Galt

Thanks for the suggestions. I completely removed my adblockers, malware detection and the one other extension (single-file) that I had installed. I then rebooted. Same problem occurred, both in a private browsing window and in a regular window. Went through the suggestions on the Apple Support article you linked to. Most of these I had already tried. In particular, I had already gone through the privacy settings, the security settings and the website settings and had removed any apparent restrictions. At this point, all I can think of is to compare my privacy, security and website settings with the ones on my wife's laptop. Whatever she has set (actually, I would have set them for her when we got her MBA a couple of years ago) are working. I'll try to duplicate them on mine.

And let me say again that this is not just a Safari problem. It's occurring on all three browsers I have installed. This sounds more like a Sequoia issue.

In the meantime, I'm open to other suggestions.

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