My iPhone got Locked to Owner after hardware repair

My iphone 7 plus with name laurent’s iphone get locked after repairing the damaged hardware part from there it can not open with my apple id and password i used to connect with it by the time i bought it what should i do in order to recover my phone ?




[Re-Titled by Moderator]

iPhone 7 Plus

Posted on Jan 15, 2025 6:01 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2025 6:11 AM

You have 2 issues going on there:

  • Was the repair done by an unauthorized service provider that may have attempted to use non-genuine parts and what did they say about it?
  • You may still be able to remove the Activation Lock by submitting the original purchase receipt from Apple or Authorized Apple Seller to prove ownership.

https://al-support.apple.com/#/additional-support

18 replies
Question marked as Top-ranking reply

Jan 15, 2025 6:11 AM in response to Laurentmasaga

You have 2 issues going on there:

  • Was the repair done by an unauthorized service provider that may have attempted to use non-genuine parts and what did they say about it?
  • You may still be able to remove the Activation Lock by submitting the original purchase receipt from Apple or Authorized Apple Seller to prove ownership.

https://al-support.apple.com/#/additional-support

Jan 15, 2025 7:46 AM in response to Laurentmasaga

Read the link Servant of Cats posted. You are not the original owner, thus you won't have the original purchase receipt, which shows the serial number of the phone. Apple will be very unlikely willing to unlock the phone for you. We cannot help you unlock the phone.


I would contact the store you bought the phone from as they sold you a phone which was not prepared correctly for a new owner.


Be prepared to purchase a new phone at this point.

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My iPhone got Locked to Owner after hardware repair

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