My iPad mini has no touchscreen function nor does it shut down completely to reset.

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My iPad mini has no touchscreen function nor does it shut down completely to reset.

It worked fine, as it has for years. An hour later, when going to use it, all touchscreen abilities were not there. Procedural step by step quick resolutions ALL failed. Insofar that when doing the long depressed method of shutting down, the Apple logo never even returned, but instead returned to the numerical lockscreen, which obvious is curious. Background notifications still are coming in, alerts, sound,everything but the access through touchscreen entering of password. Additionally, an attempt to hardwire direct to a computer to explore remedies was nullified by the ipad not even being recognized as an external device (both a phone and wife's apple device popped up tho) when plugged into the 'pute's USB as directed by solution #312, from wherever land. Model A2568, 2 volume buttons, one power button on top, that is it. Any thoughts friends?

--Randy in NH

iPad mini 6, iPadOS 16

Posted on Jan 15, 2025 6:52 AM

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LotusPilot

Community+ 2025

Level 10

301,718 points

Jan 15, 2025 7:48 AM in response to SplashsDad

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

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My iPad mini has no touchscreen function nor does it shut down completely to reset.

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