Error "Please try again" when printing from iPhone

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Error "Please try again" when printing from iPhone

I have an iPhone 6S and a WiFi Canon MG3600 printer. Printing from this phone has always been hit-or-miss. Sometimes it would print, but often just spew out blank pages and print nothing. Now it won't print at all and gives an error message. As an example, here is what I get when trying to print a text file from my Google Drive. I bring up the file, hit the 3 dots and scroll down to my printer and get this:

[Re-Titled by Moderator]

iPhone 6s, iOS 15

Posted on Jan 15, 2025 8:42 AM

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Answer 1

Top-ranking reply

Jan Hedlund

Level 7

24,235 points

Jan 16, 2025 6:25 AM in response to Oldyellr

Thank you for the information.

I guess that you are not using a VPN app either.

Not all apps support AirPrint printing. Would it be correct to assume that you have tested printing from different apps?

Have you checked the printer's AirPrint settings and whether a firmware update has been made available by Canon?

https://downloads.canon.com/hsg2023/ijprinters/manuals/MG3600ser_OnlineManual_Mac_EN_V02.pdf

(pp 111-113)

Does the printer repeatedly produce a normal test page (nozzle check pattern, initiated from the printer's control panel)?

(p 141)

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Answer 2

Jan Hedlund

Level 7

24,235 points

Jan 15, 2025 2:13 PM in response to Oldyellr

The following models are listed as supported in About AirPrint - Apple Support (en-us edition, January 13, 2025):

Canon MG3610
Canon MG3620
Canon MG3630
Canon MG3640
Canon MG3650
Canon MG3660
Canon MG3670
Canon MG3680

Provided that the iPhone and the Canon printer are connected to the same network (Wi-Fi router), printing should be possible without an additional app.

Use AirPrint to print from your iPhone or iPad - Apple Support

However, you may want to try a full power-cycle sequence (do not forget the Wi-Fi router) if the printer is not properly communicating with one or more devices/computers:

Power off the Wi-Fi router, the printer, the iPhone, and all other devices/computers.
Wait two to three minutes.
Power on the router.
Wait two to three minutes.
Power on the printer.
Wait a minute or two.
Power on the iPhone, and all other devices/computers.

https://www.canon.co.uk/support/consumer_products/apple_airprint_guide/

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Answer 3

Oldyellr Author

Level 1

10 points

Jan 16, 2025 11:39 AM in response to Oldyellr

All is not as it seems. I did some more experimenting printing from my iPhone. It looks like I only get that error when trying to print a text file on my Google Drive. Pictures and PDF's print just fine, also texts from my Notes folder. Unless someone can explain that quirk, I'm happy to leave this alone. Thanks for all the help.

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Answer 4

Oldyellr Author

Level 1

10 points

Jan 15, 2025 5:10 PM in response to Jan Hedlund

I don't have any fancy commercial app, just what my iPhone has. Besides, those apps need a later iOS. I tried the power cycle thing, but it made no difference. I still get that error message. The thing is it worked before for the most part. Not now.

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Answer 5

Oldyellr Author

Level 1

10 points

Jan 16, 2025 10:55 AM in response to Jan Hedlund

The printer works fine from every app except my iPhone 6S. Been using it for years, but got the iPhone a year ago. However, it seems to me that printing from my iPhone stopped working since I upgraded from Windows 7 to Windows 10 on a new laptop last December. So to be sure, I just went and updated the printer drivers, which re-installed everything I had again. However, I still get that same AirPrint Error. I mean, it's not an impossible situation because I can always print anything I see on my iPhone any other number of ways, usually emailing it to myself. It's just annoying.

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Answer 6

Jan Hedlund

Level 7

24,235 points

Jan 16, 2025 12:20 PM in response to Oldyellr

You're welcome! Thank you for the update. Good to hear that iPhone printing as such seems to be working after all.

Sorry, I am not familiar with Google Drive, but someone else here may be able to suggest a way to handle the text file.

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Error "Please try again" when printing from iPhone

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