I was at the banks drive through and used Apple Pay and in order to get my cash, I had to open the driver side door when my iPhone 16 slipped off my lap and onto the concrete and it must have fallen directly onto a rock because the only thing that happened was that the outside lens has been shattered. Please help! I love taking pictures and the camera still works however I want to see pictures with the full iPhone capabilities. Thanks!
iPhone 15 Pro Max, iOS 17
The iPhone lens are made out of Sapphire Glass, which can shatter very easily.
According to Apple's Repair Estimate page, it should be around $249 in the US to repair. Please visit your nearest Apple Store's Genius Bar or an Apple Authorized Service Provider for service.
Genius Bar Reservation and Apple Support Options - Apple
The iPhone lens are made out of Sapphire Glass, which can shatter very easily.
According to Apple's Repair Estimate page, it should be around $249 in the US to repair. Please visit your nearest Apple Store's Genius Bar or an Apple Authorized Service Provider for service.
Genius Bar Reservation and Apple Support Options - Apple
I recommend service.
Service Checklist:
Click ▶︎ Get started with camera service.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Make an appointment at the Genius Bar of your local Apple Store or take it to your local authorized service provider and get it fixed.
There are no magic words we can give you that will make it better.
You can use the estimator on this Apple support page to get an Idea of how much this accident will set you back:
iPhone Repair and Service - Apple Support
Not sure if Apple considers the "service type" as "rear camera damage" or "back case damage."
camera lens shattered when I
