New iPad, message :: cannot get mail, the connection to the server failed, network error (POSIX54)
Waiting for an urgent email, I found those emails reach my iPhone, but not my iPad. I checked with my service provider, but the advice is the internal settings on the new iPad are causing the problem.
can anyone advise please?
iPad, 18
See:
If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support
If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support
Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.
Settings > Mail > Accounts > [Your Mail Account] > Delete Account
Force restart iPad - Apple Support
Settings > Mail > Add Account
Be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo and Microsoft all use App Specific Passwords when using anything other than their own email client Apps.
If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.
More information about AOL’s App Specific Passwords can be found here:
https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1
For Yahoo, more information can be found here:
https://help.yahoo.com/kb/SLN27791.html
Microsoft:
Apple iPad Thank you for your reply, but I am not using any of those Providers : the problem appears to be Apple’s settings
My Apple iPad (10th generation - but brand new from Apple) is running 18.2.1
The problem is that *some* emails come through, but my iPhone receives all emails. I only discovered the urgent response I was waiting for, when I saw it on the iPhone. I have not checked through all the other emails to see if the phone has received more than the iPad.
The sender was a regular contact, there was nothing to indicate a problem with their email.
the server message appeared on the iPad
Have you tried removing and re-adding the email account as suggested?
Aside from resolving the immediate issue, should you need urgent access to your mail account, the majority of good Mail Providers will allow you to sign-in to your mail account, from any computer, using a web-browser.
Who is your email provider? And what specific version if iPadOS is your device running?
Thank you for your reply, but I am not using any of those Providers : the problem appears to be Apple’s settings
My Apple iPad (10th generation - but brand new from Apple) is running 18.2.1
iPad Connection to server failed, emails not downloaded
