Chrome installation failure on MacBook Pro M4 Max

antoniofromrichmond wrote:

I am able to see Chrome under the Launchpad, but there is nothing on the menu bar except the icon in the Dock upon launching or opening it from the Application. I will try Command N to see but am somewhat skeptical at this stage. Should I try to install Firefox or Edge to see? Thanks again for your quick reply.

As Leroy suggests, definitely try other browsers. There could be some odd internet connection issue (due to something else installed, except you said nothing else is installed) or possibly something caused by your router.

Have you booted into Safe Mode? Apple has instruction for that, the procedure is different for different models. Boot into Safe Mode, then reboot normally and try to install Chrome and run it. If that fails:

• Boot into Safe Mode and try to install and run Chrome while in Safe Mode. Does that work?
• While booted normally, create a new user and then log out of your regular user and log in to the new user and try Chrome again.

Finally ...

• Boot into Recovery and then run Disk First Aid, repeat until no errors are reported, then boot normally and try again. (I think this is a low likelihood of helping but it is worth a try.)

The above suggestions are all low-tech, standard troubleshooting steps.

antoniofromrichmond wrote:

When I click on Google Chrome in the Applications folder, the Chrome icon would appear in the Dock, bouncing once or twice before stopping. However, no browser window opens, and the icon just stays there. Even if I right-click the icon in the Dock and select "Open," nothing happens.

Do you see Chrome in the menubar when you try to click it open....or HUD (heads up display) Command Tab (?)

If active and launched—Is it a matter of opening a new window for the browser, typically ...Command N

Otherwise it sounds like a Chrome installer issue. Try a different third party browser and compare your results.

Chrome support was already mentioned above.

antoniofromrichmond wrote:

At this point, I am considering erasing all contents and resetting the laptop per Apple instructions to its factory configuration as a potential solution for setting up the MacBook all over again.

I am able to see Chrome under the Launchpad, but there is nothing on the menu bar except the icon in the Dock upon launching or opening it from the Application. I will try Command N to see but am somewhat skeptical at this stage. Should I try to install Firefox or Edge to see? Thanks again for your quick reply.

Good lord— I would not "erasing all contents and resetting the laptop per Apple instructions to its factory configuration" for an app that is not installing..

The application has to be launched if you expect the Command N to open a new Chrome window.

It is painless to try an alternative browser and compare your results...why would you not(?)

if the Chrome installer sitting on the server is corrupt it may never install until google chrome fixes the issue.

I usually have this happen on my M1 when trying to install the latest up date and usually follow Googles suggestion to uninstall it.

1. At the bottom of your computer screen, in your Dock, right-click Chrome.
2. Select Quit.
3. Open Finder.
4. Go to the folder containing the Google Chrome application on your computer.

• • Tip: It may be in your Applications folder. If not, go to File  Find, and search for "Google Chrome."

1. Drag Google Chrome to the Trash.
2. Optional: Delete your profile information, like bookmarks and history:
   1. At the top of the screen, click Go  Go to Folder.
   2. Enter ~/Library/Application Support/Google/Chrome.
   3. Click Go.
   4. Select all the folders, and drag them to the Trash.

antoniofromrichmond wrote:

Downloaded official Chrome to a brand new MacBook. Installed Chrome successfully to Application. From Application, clicked Chrome and Chrome icon displayed on the Dock. However, it just stayed there (no bouncing), and the browser did not load or open. Uninstalled and reinstalled with fresh downloads for multiple time to no avail

new MacBook Pro M4 Max without any other application installed. Safari and all other Office 365 apps work fine.

[Re-Titled by Moderator]

hmmm...

365 is an application installed....(?)

—Remove the old Dock icon if it is not working.

— verify the Chrome app landed in your Applications folder, if not drag it to the Applications folder...?

—Try launching the app from the Applications folder

ref: Install and uninstall apps from the internet or a disc on Mac - Apple Support

if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…

Contact a third-party vendor - Apple Support

ref:

Google Chrome Help

Set up Chrome browser on Mac

Download & install Google Chrome - Computer

antoniofromrichmond wrote:

Will definitely try other browser installs to see before resetting. This is a brand new Mac that I got last week to replace my 2019, so I laterally haven’t had much saved in it for a factory reset. I will circle back with results after alternate browsers and / or factory reset. Many thanks!