Unauthorized Charges for a Cancelled Subscription from Apple/App Store

I canceled my subscription but it’s still trying to charge me, I didn’t even receive the item I bought so why would I be paying for it still?



[Re-Titled by Moderator]

iPhone 6s, iOS 14

Posted on Jan 21, 2025 4:42 PM

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4 replies

Jan 22, 2025 1:16 AM in response to ramlah178

Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.


Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.


About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


If all else fails, check out Apple Subscription Support for articles and contact options;

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208


M1 Mac mini, macOS 15.2;  Watch, series 10 GPS-only, watchOS 11.2; iPhone 16, iOS 18.2.1; TV 4th Gen, tvOS 18.2; HomePods, audioOS 18.2 and Airport Express w/ Airplay 2

Jan 23, 2025 7:46 AM in response to ramlah178

Sounds like you purchased the subscription or started a free trial that became a subscription where the payment method failed when attempting to be charged. That does not make the charge go away and the charge will still show as pending. You cannot get a refund on a pending charge and you will not be able to use the App Store while you still owe that money. You did authorize the charge by double clicking the side button with the amount showing on the screen, followed by verification using TouchID/FaceID or the Passcode.

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Unauthorized Charges for a Cancelled Subscription from Apple/App Store

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