My brother passed away, leaving me his apple phone. I have all his info for his phone account but not screen passcode. How can I get passed this? I also have his tablet and laptop with same issue.
[Re-Titled by Moderator]
iPad (10th generation)
The passcode reset: If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
That won’t clear Activation Lock, as that is intended as a theft deterrent, and is intentionally difficult to bypass.
You’ll then need access to the Apple Account: How to request access to a deceased family member’s Apple Account - Apple Support
The passcode reset: If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
That won’t clear Activation Lock, as that is intended as a theft deterrent, and is intentionally difficult to bypass.
You’ll then need access to the Apple Account: How to request access to a deceased family member’s Apple Account - Apple Support
Condolences for your loss.
This would be the procedure if he did not have his devices connected to an Apple Account:
If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
If you forgot your Mac login password - Apple Support
However, if those devices were linked to an Apple Account, then they will be locked and you would need to get access to his account to be able to release them. See:
How to request access to a deceased family member’s Apple Account - Apple Support
Regards.
As long as you have the Apple Account and Apple Account Password, you can erase the phone using a computer, by following the directions in this link --> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
See this support article about that:--> How to request access to a deceased family member’s Apple Account - Apple Support
Regards
Giulio
Forgot iPhone screen passcode
