Apple ID Account Recovery

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Apple ID Account Recovery

I upgraded from iPhone 11 to iPhone 16. The data has been transferred to the new phone, but I forgot the Apple ID password. Now I cannot wipe the old phone nor can I sign in on the new phone. I have tried account recovery twice. Both times I received an email saying that there would be a call or text at a specific date and time. Both times nothing was received and I have to start the process all over again. This has been going on for 2 weeks.

At this point, I do not know what to do. The old phone is a trade in, but I cannot wipe it with the Apple ID (it is locked). Any ides what I can do?

Posted on Jan 22, 2025 6:24 PM

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Answer 1

Top-ranking reply

shoeluvr13

Level 6

18,499 points

Jan 22, 2025 7:51 PM in response to frustrateduser600

If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.

During the wait period make sure you are carefully following “After you start account recovery“ at How to use account recovery when you can’t reset your Apple Account password - Apple Support

“If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.
Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery. "

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Apple ID Account Recovery

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