MacBook Pro won't sign in after earthquake/power surge
My MacBook Pro will not let me sign in post an Earthquake. It was plugged in when the Earthquake happened. Could it have shorted the Laptop?
[Re-Titled by Moderator]
MacBook Pro 15″, macOS 12.7
My MacBook Pro will not let me sign in post an Earthquake. It was plugged in when the Earthquake happened. Could it have shorted the Laptop?
[Re-Titled by Moderator]
MacBook Pro 15″, macOS 12.7
I think a power surge would have been a lot more catastrophic than that. The fact it turns on at all tends to rule out that kind of damage, but of course it leaves the question of rejecting a password unanswered.
Try pressing the Mac's Caps Lock key (once) and try that password again. It is possible (though unlikely) a power surge affected its keyboard to some unknown extent. Perhaps it affected the power button also.
If you don't get anywhere If you forgot your Mac login password - Apple Support is the standard of care in such circumstances.
I think a power surge would have been a lot more catastrophic than that. The fact it turns on at all tends to rule out that kind of damage, but of course it leaves the question of rejecting a password unanswered.
Try pressing the Mac's Caps Lock key (once) and try that password again. It is possible (though unlikely) a power surge affected its keyboard to some unknown extent. Perhaps it affected the power button also.
If you don't get anywhere If you forgot your Mac login password - Apple Support is the standard of care in such circumstances.
Does the login screen appear?
If your Mac doesn't start up all the way - Apple Support
Describe where you're getting stuck.
Yes the login screen appears & I enter my password. It denies my password. Also, it won’t turn off with the power button. It only acts like it’s asleep
Thank you!!! This worked using the link you sent! Very grateful 🙏
MacBook Pro won't sign in after earthquake/power surge