IMac 2017 5K Mac OS Monterey and Ventura
A3+ page size disappeared from Affinity Photo, Epson Print Layout AND Text Edit print dialog. Also, Upgrading from Monterey to Ventura did not fix problem. Custom page sizes from Affinity Photo appear in Text Edit but no A3+.
[Re-Titled by Moderator]
iMac 27″ 5K, macOS 12.7
PROBLEM SOLVED!
BUT!
Solutions tried: for disappearance of Page Size "Super B/A3+ in Print dialog
1) uninstall CleanMyMacX, Reboot NO CHANGE
2) Uninstall TechTool Pro , Reboot NO CHANGE
3) Reset Epson ET-8550 to factory defaults NO CHANGE
4) Uninstall ALL Epson Software,Remove all printers from Mac Monterey Settings, then re-install Epson Software
Add Epson ET-8550 ONLY(non -Airprint software) NO CHANGE
5) Updated iMac 2017 5K from MacOS Monterey to MacOS Ventura NO CHANGE
6) CLEAN INSTALL of MacOS Ventura after wiping internal SSD
7) CLEAN INSTALL of Affinity Photo 2.5.7
8) CLEAN INSTALL of Epson Print Software
9) Added Epson ET-8550 Printer ONLY
PROBLEM FIXED: Super B/A3+ page size reappeared in Print Page Size dialog for Text Edit, Affinity Photo, Epson Print Layout
The only thing that fixed the problem was a completely clean install of Mac OS AND Print Applications.
Also, if one opens an image previously printed from the previous installation of MacOS Monterey that was on a different HD in the new Clean Install of MacOS Ventura the SuperB/A3+ page size was missing.
Only newly opened images had Super B/A3+ Page size in the PRINT DIALOG.
This was a very long tedious path to a solution. No one told me if I could just delete a PRINT PREFERENCE FILE(s) or where it was located and whether it would be rebuilt as a solution.
Thank you to all who offered help with this problem.
PROBLEM SOLVED!
BUT!
Solutions tried: for disappearance of Page Size "Super B/A3+ in Print dialog
1) uninstall CleanMyMacX, Reboot NO CHANGE
2) Uninstall TechTool Pro , Reboot NO CHANGE
3) Reset Epson ET-8550 to factory defaults NO CHANGE
4) Uninstall ALL Epson Software,Remove all printers from Mac Monterey Settings, then re-install Epson Software
Add Epson ET-8550 ONLY(non -Airprint software) NO CHANGE
5) Updated iMac 2017 5K from MacOS Monterey to MacOS Ventura NO CHANGE
6) CLEAN INSTALL of MacOS Ventura after wiping internal SSD
7) CLEAN INSTALL of Affinity Photo 2.5.7
8) CLEAN INSTALL of Epson Print Software
9) Added Epson ET-8550 Printer ONLY
PROBLEM FIXED: Super B/A3+ page size reappeared in Print Page Size dialog for Text Edit, Affinity Photo, Epson Print Layout
The only thing that fixed the problem was a completely clean install of Mac OS AND Print Applications.
Also, if one opens an image previously printed from the previous installation of MacOS Monterey that was on a different HD in the new Clean Install of MacOS Ventura the SuperB/A3+ page size was missing.
Only newly opened images had Super B/A3+ Page size in the PRINT DIALOG.
This was a very long tedious path to a solution. No one told me if I could just delete a PRINT PREFERENCE FILE(s) or where it was located and whether it would be rebuilt as a solution.
Thank you to all who offered help with this problem.
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
CleanMyMac is probably the culprit. First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac. This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.
There are no known viruses, i.e. self propagating, for Macs. There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.
Anti Virus developers try to group all types as viruses into their ad campaigns of fear. They do a poor job of the detecting and isolating the adware and malware. Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.
There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it. The free version is more than adequate for most users.
Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they provide false security from a privacy standpoint.
Uninstall CMM according to the developer's instructions. You can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name. For CMM you'd do the following search(es):
1 - Name contains cleanmymac
2 - Name contains macaw
Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.
FAF can search areas that Spotlight can't like invisible folders, system folders and packages.
If you get warnings that the file can't be deleted because it is in use or used by another app boot into Safe Mode according to How to use safe mode on your Mac and delete from there.
Note: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.
Don't assume it is totally gone until you have run a new EtreCheck report and analyze it carefully looking for:
If any of the above are present it did not fully uninstall!
From Old Toad: "Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?"
Use CleanMyMac Version 4.15.9 Regularly
Will try Safe Mode Boot as described
good to know. Will uninstall . Will also try Old Toad’s suggestions.
Can I do a clean install and not migrate printing preference files and have a clean pref file, ie. is there a way in the migration app to be that selective?
Yes. Almost every experienced contributor in these forums. The author is a member of the security community. OSXDaily has an article and video of the author presenting findings to 2018 MadAdmins conference at Penn State: Top Mac Malware & Threats: Watch a MacAdmins Presentation on MacOS Threat Landscape [Video]
Ok. CMM developer says use the uninstall in its' application. I did this and rebooted. All things related to CMM with search parameters of "cleanmymac" and "macawseem" to be gone using Find Any File. If I add "CMM"
I get a huge number of hits but most of them seem to not be related to CMM but I don't know.
Should I just assume that CMM is completely gone using just the 2 search parameters that Old Toad provided?
NEVER EVER install or use ANY cleaning apps! CMM is one of the worst apps that can be installed on a Mac, that is unless you prefer a slow, unstable and buggy Mac.
Are there more members of this forum that confirm the need to use Malwarebytes and its’ effectiveness?
Just looking for concurrence especially after being told that CMM should never be used on a Mac.
One of many recommendations is seen here.
Is a clean install the way to fix this or is/are there preference file(s) that could be deleted to fix this. I don’t know where to find such files nor whether deleting them will cause them rebuild.
Missing A3+ page size in print dialog on iMac 2017
