Audio distortion during calls with AirPods Pro 2 and Media Assist on iPhone 11

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Level 3

626 points

Audio distortion during calls with AirPods Pro 2 and Media Assist on iPhone 11

After running through the hearing test and setting things up, music and podcasts work fine. However, I get a strange digital distortion during calls. it's like a stutter every few words from the incoming calls. Turning off Media Assist stops the issue, but that obviously turning off the hearing enhancements as well. 🤔

Also worth noting....my voice seems a bit distorted in a different way...audio is clipped.

Someone had posted about this a while back, but the thread went inactive.

[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Jan 27, 2025 8:18 PM

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Answer 1

Ingo2711

Level 9

79,077 points

Jan 28, 2025 2:12 AM in response to Adam F

Did you already reset your AirPods Pro?

How to reset your AirPods and AirPods Pro - Apple Support

I saw another thread, reporting a similar issue with Media Assist and the AirPods Pro:

Media Assist on AirPods Pro 2 - Apple Community

You should all let Apple know directly about this problem by using the Feedback link. Since Apple can not be reached by posting here, this is the only way to make them aware of such issues.

Feedback - AirPods - Apple

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Answer 2

Adam F Author

Level 3

626 points

Jan 30, 2025 8:02 AM in response to Ingo2711

Reporting back on resetting...if anything, it's worse. 🤔 Further, turning off "Adjust Calls and FaceTime." I'm thinking maybe there's an issue with older phones that are supposedly compatible.

(As a side note, resetting meant re-doing my hearing test. This gave me "better" results, meaning I'm getting less effective hearing assist...I'll have to run it through again and try to get back to where I was before resetting! 🙄)

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Answer 3

Adam F Author

Level 3

626 points

Jan 28, 2025 7:15 AM in response to Ingo2711

Thank you for the reply! I've added to the other thread and sent feedback (thanx for the link!)

I have NOT tried resetting the AirPods. 🤔 I certainly can give that a try!

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Audio distortion during calls with AirPods Pro 2 and Media Assist on iPhone 11

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