I updated my phone last night to 18.3. This morning, after getting the phone setup and doing chores, the phone just shut off on its own. I could not get it to turn back on without connecting the charger, yet the battery was 83% charged. Is this a software glitch in the update?
[Re-Titled by Moderator]
iPhone 14 Pro, iOS 18
Hi!bigness1970! I experienced the same issue after updating to iOS 18.3. I upgraded my iPhone 16 yesterday, and the update process was surprisingly fast—only took about 7 minutes. But in the past few hours, my phone also has been shutting down for no reason ..... At first I thought it was a hardware issue,tried to restarts it, no luck and it even gets stuck in a boot loop. I suspect that the rapid installation process may have caused system instability. but now since I fixed it,it's likely a software problem😁.
You can try some of the solutions I found:
1. **Force restart your iPhone** – Press and quickly release the Volume Up button, then the Volume Down button. Hold the Power button until the Apple logo appears.
2. **Reinstall iOS using a computer** – This worked for me, you can see this artical. I used my computer to fix this restart issue , and my iPhone stopped shutting down. You can try the same method.
Also, check out the offcial links here:
If your iPhone is stuck on the Apple logo - Apple Support
Restart your iPhone - Apple Support
If your iPhone won't turn on or is frozen - Apple Support
You can also contact the support team to fix this!(https://support.apple.com)
Hope this helps! 😊
Same issue.
I took it the Apple store this morning, they did a hard reset which updated the software. Now the problem is my phone won't synch with iTunes... sheesh.
Nothing has changed on my part. The phone is not jailbroken, and very few apps, all from the App Store. It is an iPhone 14, and none of the settings had been changed from 18.2 on my part. I am asking because I don’t know if it was just a freak occurrence, or if it is directly related to the update, as it has never happened before this morning. I’ll see if it happens again, and update if it does. I was just asking to see if anyone else had the issue since yesterday, when 18.3 came out.
Since the last 2 updates before 18.3 my iPhone 13 Pro Max (bought new from Apple) keeps freezing. Now I updated it to 18.3 and it’s worse. It freezes and I have to close the apps. It is draining my battery badly. What is going on with Apple. Disappointed. I have never had such issues before. Can you fix this asap!
Yeah, my iPhone 14 Pro has been draining badly too, and that didn’t start until 18.2. Also, the Apple News app loses internet connection a lot! I have to go out of the app, and back in, to get it to connect to the internet again.
I tried to update to 18.3 on Jan. 28. - iPhone SE, Generation 2. I have two of these phones, for different numbers. They were at 17.2.1 (I think), and both were working fine with my PC and iTunes.
BOTH PHONES LOCKED UP DURING THE UPDATE. They are stuck in the process - with the Apple Logo and a progress bar, about 5% complete (or so).
There was no plugging them back in, the PC nor iTunes recognized them at all. No attempts to reboot or restart the phones had any effect at all. I tried rebooting the PC, restarting iTunes, phones plugged in and unplugged. Nothing works. Help!!!
I haven’t seen that issue, however, after updating to 18.3 yesterday, my charging is rather slow. I started charging at 10pm last night as it was about to die. It’s now the next day, 1/31/25 and my phone is just now at 89% charged. A little over 14hrs and not at 100% charged. Haven’t had this issue prior to this update.
Same thing happened to me yesterday with 13 Pro Max! Called Apple support and the lady was fantastic but she acted like they had no idea what or why it happened! I’m glad to have my phone back but it was an all day ordeal!
This was a one off, as the phone had not shut down again. It was a really odd time to shut down, and I don’t understand why I had to connect the charger to get it to come back on. Hopefully, everyone else is up and running as well now.
In my case, after I updated with iOS last night, I can’t get into my fb account. Have to restart each time. With updates before the latest, my iPhone 14 kept on freezing and/or shutting down and restarting. I have never experienced such issues before.
This maybe an issue with iTunes on Windows. For me, iTunes is crashing in the middle of the update. After that the iPhone doesn't get past that 5% progress and sites on the Apple logo.
Faulting application name: iTunes.exe, version: 12.13.4.4, time stamp: 0x670a9843
Faulting module name: objc.dll, version: 1.528.1.494, time stamp: 0x66aa88f3
Exception code: 0xc0000005
Fault offset: 0x0000000000025292
Faulting process id: 0x9DA8
Faulting application start time: 0x1DB767B747DF8E4
Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12134.4.3008.0_x64__nzyj5cx40ttqa\iTunes.exe
Faulting module path: C:\Program Files\WindowsApps\AppleInc.iTunes_12134.4.3008.0_x64__nzyj5cx40ttqa\objc.dll
Report Id: 0447474c-0804-4b05-a3ef-65b6acaea301
Faulting package full name: AppleInc.iTunes_12134.4.3008.0_x64__nzyj5cx40ttqa
Faulting package-relative application ID: iTunes
I could provide the dump files from the crash if anyone at Apple is interested.
I don't have another computer to try so off to store it is I suppose.
Ps: update or restore do the same thing.
I dropped my near new iPhone 14 pro to the reseller I bought it from today, he confirmed several clients of his phones went down over the past couple days, and he was kind enough to provide me with a loaner.
Hope it can be solved as I'm travelling in a few days. Let's see!
I had an issue with passwords not loading after the update. I had read an article that some apps will have to be updated on the App Store, but I don’t see an update for FB. You may need to delete the app, then download load it again and install.
I have an iphone 15 pro max 1TB. I always update to the latest ios when a new one comes out, so I was running ios 18.2 when this happened. I started downloading the file on my iphone, however I'm currently traveling with unreliable wifi access so I didn't notice when last night the phone must have gone into update mode because I awoke this morning to the white apple logo on my screen. It has been showing that logo, then the phone turns off, rinse and repeat. I've tried the hard restart method with no luck. I've tried connecting my phone to my macbook but it won't download the update. My phone hadn't finished syncing photos or the backup to the cloud so I'm unwilling to restore immediately. Apple needs to come out with a real SOLUTION to this problem. This should not be happening with an almost brand new phone with the current ios.
I encountered a very frustrating situation with the 18.3 update on my 14 Pro Max. I was going backup my phone via iTunes and iTunes wanted to update my iOS first. That was a disaster. It basically failed during the update iTunes indicating it could complete the update and essentially bricked the phone (frozen mid progress bar). I utilized the forced restart several times and iTunes attempted the updates again, but to no avail (same error and frozen update progress bar. I was finally forced to go through the painful factory restore process, and unfortunately, lose a significant amount of data as I had backed up recently, which is not the fault of the update. So, a word of advice, back up regularly because an iOS update my not as planned.
A quick update: after I thought that this nightmare was over, it's been 6 days the phone is working perfectly fine, today I woke up to find out it's only apple logo on the phone screen and the phone doesn't start up at all, it keeps rebooting
iOS 18.3 update causing unexpected shutdown on my iPhone
