trade in box replacement

The box that was sent to me to send back my trade in phone was rained on and descinigrated. How do I request a new box for return?

iPhone 12 mini, iOS 18

Posted on Feb 1, 2025 9:47 AM

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2 replies

DivaLiya

Level 1

25 points

Feb 1, 2025 9:49 AM in response to moosetache78

I recommend contacting your phone carrier, if trading in that way, otherwise you can respond to the ticket created with Apple to reopen case and request another package.

Hope this helps!

Bob Timmons

Level 10

187,226 points

Feb 1, 2025 9:49 AM in response to moosetache78

Contact Apple Support

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trade in box replacement

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