My client only accepts photos from phone app, and requires all photos to be in jpg, NOT jpeg. All my photos are now in the H-whatever format and png, which are useless for my business.
If this cannot be resolved, I will have to buy an Android.
In Settings > Camera, you have to turn ProRAW & Resolution Control off. And, you must choose Most Compatible before it will shoot JPEG.
The text right under those two choices clearly states: Most Compatible will always use JPEG/H.264.
The latter (H.264) being for video.
I know there have to be other iPhone users with the same problem, but I can't find any support through Getty community
Thanks. This is very helpful. I'm glad I'm not as incompetent as I was beginning to feel. :-)
Thanks goes to Servant of Cats for the link. Something I should have done rather than only saying what I changed in the settings, but not how.
I have gone into the settings. It allows me to choose between HEIF and "most compatable." The phone decides what is most compatable, which it has decided is PNG, which is not acceptable to Getty.
I only have been trying to upload one file. If I ever get that one to upload, then I will try more.
I cannot find anything that says "ProRAW."
It seems to me you've failed to correctly identify the issue. It's not .JPG vs .JPEG. It's that iPhones now capture photos in a high-efficiency format by default; your client prefers the JPEG format; and you haven't gone into the Settings on your iPhone to tell it to use JPEG.
I suggest that you change your Settings, following the instructions in:
Using HEIF or HEVC media on Apple devices - Apple Support
"Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems"
How do I get my iphone to save as jpg?
