Some older photos and videos greyed out

Some older photos and videos are greyed out with the iCloud logo in the bottom right hand corner and will not load or play. I have memories of our engagment and my daughter being born and I can’t access them… what do I do. Screenshot to show what I mean. They aren’t even showing on my iPhone but can still see them in my iPad just greyed out like this. I need them back

iPad Air 3, iPadOS 18

Posted on Feb 2, 2025 10:23 AM

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1 reply

Feb 2, 2025 6:01 PM in response to sidnee178

This is a long shot but might give you peace of mind (I hope). Can you login to iCloud.com and check out the photos on the cloud to see if all the photos are there? If so, then it might be an internet issue on your devices - taking a bit longer to download and refresh Photos app. If not, then it is time to get in touch directly with Apple Support (or visit your nearest Apple Store).


Good luck!

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Some older photos and videos greyed out

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