The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My son’s iPhone was stolen. He purchased a new phone but has no other authentication devices to download from icloud for the dual authentication system. How can you work around this?
[Re-Titled by Moderator]
iPhone 16 Pro, iOS 18
If he has no other trusted devices, his primary option is to use one of his pre-configured trusted numbers.
If he is a child, this is usually the Family Organizer. If he’s no longer a child, it might still be.
Regardless, clicking “Didn’t Receive Code” will display a partially-redacted list of phone numbers which CAN be used.
See how to use this feature here:
Get a verification code and sign in with two-factor authentication - Apple Support
If he has no other trusted devices, his primary option is to use one of his pre-configured trusted numbers.
If he is a child, this is usually the Family Organizer. If he’s no longer a child, it might still be.
Regardless, clicking “Didn’t Receive Code” will display a partially-redacted list of phone numbers which CAN be used.
See how to use this feature here:
Get a verification code and sign in with two-factor authentication - Apple Support
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How do I get verification code and sign in with two-factor authentication on new iPhone?
