Unable to unlock iPhone after scam

Please help me, the scammers told me to log into another iPhone account under the pretext of work, but I didn't know that I couldn't log out of my account. Can you unlock my phone somehow? Below is a photo of my iPhone and its box


[Edited by Moderator]


iPhone 12, iOS 15

Posted on Feb 4, 2025 5:48 AM

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Question marked as Top-ranking reply

Posted on Feb 4, 2025 10:46 AM

Removing the Activation Lock will require you to submit the original purchase receipt from Apple or Authorized Apple seller. The boxes make no difference and does not prove anything. If the scammers placed your device in Lost Mode, the lock will not be able to removed. Submit your original receipt here:

https://al-support.apple.com/#/additional-support


Of course you should never enter anyone else's Apple ID into your phone. You are basically turning over your phone to them. You can contact Apple directly, but they are likely to refer you to the link provided above.

Contact Apple for support and service - Apple Support

2 replies
Question marked as Top-ranking reply

Feb 4, 2025 10:46 AM in response to ainash213

Removing the Activation Lock will require you to submit the original purchase receipt from Apple or Authorized Apple seller. The boxes make no difference and does not prove anything. If the scammers placed your device in Lost Mode, the lock will not be able to removed. Submit your original receipt here:

https://al-support.apple.com/#/additional-support


Of course you should never enter anyone else's Apple ID into your phone. You are basically turning over your phone to them. You can contact Apple directly, but they are likely to refer you to the link provided above.

Contact Apple for support and service - Apple Support

Feb 4, 2025 10:33 AM in response to ainash213

ainash213 wrote:

Please help me, the scammers told me to log into another iPhone account under the pretext of work, but I didn't know that I couldn't log out of my account. Can you unlock my phone somehow? Below is a photo of my iPhone and its box
https://discussions.apple.com/content/attachment/b216d597-20f8-4f19-84d5-0207b8370af8
https://discussions.apple.com/content/attachment/028bbb84-f4ad-4a48-8926-49a956177b30
https://discussions.apple.com/content/attachment/13872591-a01d-4b68-9e6f-ca403d2b3b2c

If you think your Apple Account has been compromised - Apple Support

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Unable to unlock iPhone after scam

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