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6549Link1 Author

Level 1

4 points

Unable to reset face ID on iPhone 11

iPhone 11 will not reset to set up Face ID.

[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Feb 4, 2025 11:25 AM

Top-ranking reply

Kurtosis12

Level 10

82,568 points

Posted on Feb 4, 2025 12:01 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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Unable to reset face ID on iPhone 11

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