Unable to use or reset Face ID on my iPhone

i Can even press the button for reset FaceID


[Re-Titled by Moderator]

Original Title: my face id does work

Posted on Jul 9, 2025 12:47 PM

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Question marked as Top-ranking reply

Posted on Jul 9, 2025 12:50 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


3 replies
Question marked as Top-ranking reply

Jul 9, 2025 12:50 PM in response to Dibebe

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Unable to use or reset Face ID on my iPhone

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