Bent lightning port pins? Brand new iphone13
My iPhone 13, after 4 months of use, developed bent pins in the charging port. This issue occurred without any external factors or user error, and appears to be a structural defect in the device itself. When I took the phone to Apple's authorized service, I was told that the problem was due to user error. However, given that the phone is only 4 months old, I am confident that the bent pins are not the result of improper use.
There was no misuse or external impact as indicated in the product manual, and I believe this issue stems from a manufacturing defect. Furthermore, Apple's technical service not only failed to acknowledge this but also disregarded my concerns, showing no support for the product.
Following this, I began using a Magsafe charger, but over time, I noticed that the Magsafe charger was also damaged. It appears that the phone has caused damage to the Magsafe charger as well.
Has anyone experienced a similar issue, and what solution did you find?
iPhone 13, iOS 18