Since software update 18.3, my mail app no longer shows the number of new emails I have received. I have to access the mail app to see whether I have any new emails, rather than just checking from the app screen. Does anyone else have this problem?
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
Go to Settings>email>notifications>customize notifications and click on “All Unread Messages”. That fixed mine.
Go to Settings>email>notifications>customize notifications and click on “All Unread Messages”. That fixed mine.
The solution from Rrdr87 fixed part of the problem, but the number of new messages within the mail app was still missing for me.
I got it back by going to:
mail app itself > opening the mailbox > clicking on the 3 dots at the top right > changing view from “categories” to “list view.”
Now from the Home Screen and from opening the mail app I can see how many messages I have per account.
Same issue here. I figured out that you can change the view from categories to list view. Once in the email box click on the 3 dots at the top right (next to select). Change it to list view.
Same thing with me. What's going on? Changing it to list view didn't correct it. what's going on?
It did not work for me either
Omg thank you so much it was really doing my head it. Hate the new format
My new email count is not showing up on the app in the Home Screen.
However, my wife has the same phone but newer and her quantity shows up.
Same on my phone. I’ve talked to many of my friends and they are experiencing the exact same thing
Thank you! That worked for me. I’m sure it’s a bug they will fix, but such a dumb thing to not be able to see the new email number on the main screen. I almost lost a client because I didn’t see their emails coming in. Glad it’s fixed now!
Ever since the update, I cannot see any new messages. I have notifications that I currently have 20 unread messages. But no way to pull them up. I’ve switched between list and categories view(I don’t like that), and filtered by unread messages but nothing shows. My mailbox is essentially nonfunctional now
I’ve got an iPhone 12 max pro with same issue
Mine shows a number, just not an accurate number.
I'm having the same issue. On a Mac, click on the 3 dots on the left side which show up after all your folders. At the top, it shows "unread 153" so at least I know. Thanks
Thanks - all sorted now
That solved it for me, thank you so much!
Mail app is not showing new email counts after iOS 18.3 update
