Mail app is not showing new email counts after iOS 18.3 update

Since software update 18.3, my mail app no longer shows the number of new emails I have received. I have to access the mail app to see whether I have any new emails, rather than just checking from the app screen. Does anyone else have this problem?


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iPhone 15 Pro Max, iOS 18

Posted on Feb 9, 2025 12:16 AM

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Posted on Feb 15, 2025 10:42 AM

Go to Settings>email>notifications>customize notifications and click on “All Unread Messages”. That fixed mine.

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Feb 19, 2025 11:20 AM in response to Charlbury58

The solution from Rrdr87 fixed part of the problem, but the number of new messages within the mail app was still missing for me.


I got it back by going to:

mail app itself > opening the mailbox > clicking on the 3 dots at the top right > changing view from “categories” to “list view.”


Now from the Home Screen and from opening the mail app I can see how many messages I have per account.

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Mar 8, 2025 7:35 AM in response to Charlbury58

Ever since the update, I cannot see any new messages. I have notifications that I currently have 20 unread messages. But no way to pull them up. I’ve switched between list and categories view(I don’t like that), and filtered by unread messages but nothing shows. My mailbox is essentially nonfunctional now

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Mail app is not showing new email counts after iOS 18.3 update

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