The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Joanne1668 Author

Level 1

12 points

Do I need to contact my carrier to activate my new iPhone?

i just got my new phone, do i need to call me carrier to udated my new iphone info. or active my new phone

[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Feb 11, 2025 12:14 PM

Similar questions

2 replies

Feb 11, 2025 12:21 PM in response to Joanne1668

Possibly.

If your previous iPhone used a physical SIM card and the new one, does not support them, then you may need to contact your carrier to get the physical SIM card converted into an eSim.

If you were using an esim you should be able to transfer it directly.

click here ➜ About eSIM on iPhone - Apple Support

Joanne1668 Author

Level 1

12 points

Feb 11, 2025 12:53 PM in response to Phil0124

Great and thank you so much!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Do I need to contact my carrier to activate my new iPhone?