How do I resolve Face ID error after latest iOS update on iPhone?

My phone Face ID isn’t working after software updating. Please fix for that.



[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Feb 12, 2025 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2025 7:12 AM

While it is unlikely that the software update caused this, there is most likely something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

1 reply
Question marked as Top-ranking reply

Feb 12, 2025 7:12 AM in response to Waiy1234

While it is unlikely that the software update caused this, there is most likely something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I resolve Face ID error after latest iOS update on iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.