I reset an iPhone SE 1st gen (bought it new years ago) and now it locks me out and I don't recognise the m*****@icloud.com account. Never had an iCloud account and I was the sole user of the device.
Pretty much what the tile says. I can't seem to figure out the reason why this account shows up as the "previous owner" since I'm the sole owner of this device since purchased.
[Re-Titled by Moderator]
Earlier iPhone models
If you have proof of purchase documentation, you can start a support request as documented here.
How to remove Activation Lock - Apple Support
If you have proof of purchase documentation, you can start a support request as documented here.
How to remove Activation Lock - Apple Support
nursaeed wrote:
I reset an iPhone SE 1st gen (bought it new years ago)
Did you purchase it new in a factory sealed box directly from Apple or an Authorized Apple Retailer?
If so, has this iPhone ever been serviced, and if so, was it done by Apple or an Authorized Apple Service Center?
Yes I did. New in a sealed box from Optus which is my phone provider. I used the phone for something like 4 years until I decided to give it away and this whole ordeal began (been chasing the white rabbit for over 2 years trying to solve this -I have 2 kids-).
Great! Thank you for that. I'll try this then since I do have the documentation. I've been wondering if this would be possible to do online since going to an Apple Store is not an option at this point. Cheers mate!
GOSH!!!!!!!!!!!!!!!! I can't believe it worked so smoothly!!!!!!!! I submitted the invoice and the explanation and today, without even checking the status I decided to give it a go and the phone is back on and already set up for my nephew to use it. He's stoked!!!!!!! I'm stoked! That phone has been sitting there like a brick for the past 3 years or so!!!!! thank you so much for the help mate!!!!
Glad that helped.
Best of luck, and enjoy your Apple gear.
Outstanding! Perhaps your nephew will become an Apple enthusiast.
Glad to learn of your success.
iPhone SE 1st gen locks me out with unknown iCloud account after reset
