The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
This morning I created an apple ID via Create a Child Account so that I can set up my old phone her to use. Now teh second phone is getting all of my text etc because I can't sign her in. Every time I try it says the icloud email is not recognized. But on my phone everything looks perfectly fine. HELP!!
iPhone 13, iOS 18
It sounds as if you're still logged into the old account on your old phone.
Did you follow these instructions:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Using a Child account on my old phone
