icloud.com not recognizing icloud email I just set up for a child (to set up old iphone)

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icloud.com not recognizing icloud email I just set up for a child (to set up old iphone)

I'm trying to set up my old iphone 7 for a child after recently purchasing a 14. I created an Apple ID and icloud email for the child as required (after giving parental permission). The code was sent to the email I just set up but when I enter that at icloud.com to try to access the code it says "This Apple ID is not valid or not supported." I just created it and wrote down the email/id and password. I'm pretty sure it is correct. I'm not sure what to do now. Start over? Create a different email/id? If I do, what happens with the first one I created?

Windows, Windows 6

Posted on Oct 16, 2023 11:47 AM

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Answer 1

Mike_P1

Community Specialist

Oct 17, 2023 10:55 AM in response to GrandMom1

Howdy GrandMom1,

It sounds like you are unable to log into the new Apple ID for your child. We know how important having a working Apple ID is for your child, and we will help you get to the right place to find a resolution. Support is limited for this issue via the Apple Support Communities webpage. Please reach out to the AppleCare support team via this link: Get Support.

Take Care.

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icloud.com not recognizing icloud email I just set up for a child (to set up old iphone)

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