How to expedite access to a deceased family member's iPhone?
Good afternoon
I have been given an SSL code and my brothers death certificate. He passed away about 4 weeks ago. I applied to Apple for access but each time I call or check the status, they just keep saying I must wait and that somebody will contact me at a specific time, on a specific date. Nobody has contacted me on those times or dates.
There is important information that I need off his device, for example, his Will and his funeral policy details. I must have these details to carry out his last wishes.
Can somebody give me advise on how long this normally takes or how I expedite the matter. I think a month has been sufficient for Apple to respond. Thank you
[Re-Titled by Moderator]