How do I request refund for unauthorised subscription charges on my Apple Account?
I have a charge, but I am only subscribe to iCloud+ in apple and the charge is for Apple Com Bill USA
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irian288 wrote:
Hi, Mac, thank for your support! The problem is that in mi credit card the charge say Apple Com Bill USA and in the page for help that you provide me not appear this charge for report. Only appear the charges about my subscription of iCloud +.
- Are you seeing the charge on the actual billing statement of the card?
- Are you an Organizer on a Family Plan that uses Purchase Sharing to allow members to bill your card?
The reason why I ask if you see it on the actual billing statement is because there are many scam emails going around claiming you were charged for something and want you to call a number and give them your personal information. The charge description you note as Apple Com Bill USA looks suspicious to me. The usual charge is all lower case with correct punctuation as apple.com/bill, although there are some variations which is why I recommend calling Apple directly to verify the charge.
If this is an actual charge and you verified it with the bank of the card used, then first contact Apple directly to make sure it is a fraudulent charge, then contact your bank to dispute the charge. Your card could have been used at a retail terminal that had a skimmer/shimmer installed to read your card number and the scammers used the fake description for the charge in hopes you would not dispute it.
Contact Apple for support and service - Apple Support
Please update with what you have determined.