New iPhone Malfunctioning After One Month
Dear Apple Support Team,
I hope this finds you well. I am writing to express my frustration regarding a recent issue with my iPhone, which I purchased just one month ago. After such a short period, the device is facing a significant problem: it refuses to charge.
I reached out to Apple Support and was advised to visit an authorized service center here in Egypt. I followed this advice and had the charging socket cleaned and checked However, the issue remains unresolved, as the phone still refuses to charge.
I originally purchased the device from Dubai, but I have since returned to Egypt and am unable to return to Dubai for further assistance. As a result, I am now requesting a replacement for the phone.
I have paid $1,100 for a product that is not functioning correctly after only one month and I find it unacceptable that such a problem has occurred after just one month of use. This issue should not be happening, especially with a premium brand like Apple.
Please consider this an official complaint as I am not willing to accept continued issues with this phone and do not intend to remain silent on this matter. I expect a prompt resolution, including a replacement of the device.
I appreciate your attention to this urgent issue and look forward to your prompt response.
iPhone 16 Pro, iOS 18
