On iPhone pressing keypad brings up contacts rather than a numeric entry

I am trying to answer a callback from AppleCare and when I press 1 to say I am ready for the call a number from contacts comes up. The call does not go through.

I need help please

iPhone SE, iOS 18

Posted on Feb 22, 2025 4:11 AM

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1 reply

leroydouglas

Level 10

199,554 points

Feb 22, 2025 7:40 AM in response to 2confused2T

2confused2T wrote:

I am trying to answer a callback from AppleCare and when I press 1 to say I am ready for the call a number from contacts comes up. The call does not go through.

I need help please

try pressing the 0 and compare your results(?)

https://getsupport.apple.com/?

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On iPhone pressing keypad brings up contacts rather than a numeric entry

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