When Calling my Phone when it's powered off, there is no voicemail message, just "The Wireless Caller is not available" message.

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When Calling my Phone when it's powered off, there is no voicemail message, just "The Wireless Caller is not available" message.

Initially, when I upgraded from iPhone 13 Pro Max to iPhone 16 Pro Max, I was having issues with the voicemail not working at all. Whenever I sent someone to voicemail, it would always give them the message, "The Wireless caller you are trying to reach is not available" and it proceeded to not allow them to record a voicemail. After quite some time with AT&T's lackluster tech support, it seems like that issue is fixed. However, when my phone is off, I am experiencing the same issue. Surely my phone doesn't have to be on to receive voicemails, it never used to do that. Does anyone have any insight?

iPhone 16 Pro Max

Posted on Feb 25, 2025 11:35 AM

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Answer 1

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IdrisSeabright

Community+ 2026

Level 10

188,859 points

Feb 25, 2025 12:26 PM in response to jmandelmvp

jmandelmvp wrote:

Understood, last time I was on the phone with them for 4 hours and talked to 5 different people, and the issue is still not fully resolved. More or less wondering if anyone had the same issue and if there were other ways of fixing it.

Unfortunately, only your carrier can fix it.

You might try this. Call your carrier. Tell them to remove voicemail from your phone. Thank them and hang up. Wait about 10 minutes, restart your phone. Call back and ask them to add voicemail back to your phone.

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Answer 2

KiltedTim

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227,490 points

Feb 25, 2025 11:37 AM in response to jmandelmvp

Contact your cellular carrier. Voicemail is a carrier feature.

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Answer 3

jmandelmvp Author

Level 1

4 points

Feb 25, 2025 11:41 AM in response to KiltedTim

Understood, last time I was on the phone with them for 4 hours and talked to 5 different people, and the issue is still not fully resolved. More or less wondering if anyone had the same issue and if there were other ways of fixing it.

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When Calling my Phone when it's powered off, there is no voicemail message, just "The Wireless Caller is not available" message.

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