Hello,
I have an Apple device with an active iCloud lock. I would like to clarify whether I can submit a request for unlocking if I have a purchase receipt, but the device was bought from a non-official dealer.
I would appreciate any information regarding the requirements and necessary documents for the request.
Thank you!
iPhone 13, iOS 18
I assume you mean Activation Lock. In most cases it is the original purchase receipt from Apple or Authorized Apple Seller that is needed. It is simply too easy for anyone to make up their own receipt and Apple does not get involved in any third party sales. The receipt must show your name and the serial number of the device. All you can do is try.
https://al-support.apple.com/#/additional-support
If you just purchased this device and it was locked, then they are trying to sell you a used device and Apple will have no part of it. Your best option is to return it to where you purchased it.
I assume you mean Activation Lock. In most cases it is the original purchase receipt from Apple or Authorized Apple Seller that is needed. It is simply too easy for anyone to make up their own receipt and Apple does not get involved in any third party sales. The receipt must show your name and the serial number of the device. All you can do is try.
https://al-support.apple.com/#/additional-support
If you just purchased this device and it was locked, then they are trying to sell you a used device and Apple will have no part of it. Your best option is to return it to where you purchased it.
Question About iCloud Unlock
