Issue with programs stalling

My Macbook Pro is running 12.7.6 as the last system update available for the 2015 model.


Since updating the browsers I use; Safari, Chrome, and Brave, not so much Opera, (Used to check how my website performs on different browsers and also to designate different browsers for different purposes), these browsers have started to stall in the middle of some searches, using AI programs or watching Youtube or Rumble.


This computer has "Cleaner One Pro" installed, which rapidly and illogically shows Jack files at 1 Gb plus and memory usage of 7 Gb of the 8 Gb installed. At this stage I clear the junk files and the memory in the "Cleaner One Pro" pop-up. This issue has only arisen since the updating of the browsers, and only two of these are used at any one time.


"Cleaner One Pro" is also showing 27 "CVE-2025-xxxx vulnerabilities, which I assume shouldn't impact a MacOS - but seem related to the issues experienced? Yet I wonder if these are false positives intended to cause users to invest in the upgrade of "Cleaner One Pro".



I would welcome any insight into what the issue could be. Thank you

Posted on Feb 27, 2025 4:41 AM

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Mar 4, 2025 2:46 AM in response to Memoire

We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info. Give it Full Disk Access.

https://www.etrecheck.com/


Give etrecheck Full Disk Access before running.


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community


Earlier versions of etrecheck...


https://macdownload.informer.com/etrecheck/versions/


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Mar 4, 2025 4:24 AM in response to Memoire

Programs such as the one you mentioned are based on the flawed premise that a Mac accumulates "rubbish" that needs to be "cleaned out".


In the history of using Macs (since 1985 in my case) I have never once determined any justification for that premise. The effect of using them almost always results in poor performance, and in some cases completely erasing the affected Mac is the only practicable solution. I won't even get started on the "vulnerabilities" it reported.


Those things are rubbish.


EtreCheck will almost certainly report some actionable information. Follow BDAqua's instructions for posting its report to this site. However, be prepared for the necessity to completely erase the Mac and configure it from the ground up. It's what I do with any Mac that has ever been affected by any similarly categorized program. It saves time.

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Mar 6, 2025 3:31 PM in response to Memoire

What I was looking for were which files could be deleted from the Brave and Chrome folders that are naturally built up over time that are basically garbage. I was looking for a list of file or a program that lists these, that are in these Browsers folders that could be deleted.


I understand. To answer that question I know of nothing that would accomplish what you seek correctly, which is to say it would have some clairvoyant ability to distinguish "garbage" from essential files required by Brave (for example) or anything else in general. If one were to ask Apple (or Brave, or Google, or Microsoft, or any other developer) which of their files are "garbage" they would almost certainly say "none of them" for the simple reason that someone at some time thought they were required, and no one other than that someone has the ability to conclusively determine they're wrong.


That means any third party "cleaner" can only guess what is and isn't required, and those guesses are often wrong.


To illustrate the effects of such guesswork, another popular "cleaner" program helpfully offered to "clean" a file it considered "garbage" but once that file was removed, the affected Mac began to perform poorly along with a loud fan and terrible battery life... the common effect of having used such programs. That user brought it to me complaining that Macs are garbage, it's a piece of junk, etc. Reinstalling macOS was no help and the user was about to give up. It was only through my own hands-on evaluation of it that I determined the aforementioned "cleaning" app — which had long since been removed — "cleaned" a file in the user space that it considered "garbage" but was nevertheless required by macOS to operate. The Mac was working overtime constantly trying to write to a file that no longer existed.


Why did reinstalling macOS not fix it? That particular file is not installed by macOS, it is created as a consequence of creating a User Account. If that user had created another User Account, trashed the original account and logged in under the new one, it would have worked fine. But that's not a practicable solution, nor would I consider it an acceptable one.


Why didn't Apple's macOS engineers anticipate the possibility a user might do something dumb and simply coded a routine to re-create a file it created, but no longer existed for reasons unknown? Good question, and Apple spends countless hours toward making macOS more robust against such contingencies, but at some point it's not reasonable to expect them or anyone else to think of literally every possible thing someone might do to break their Macs.


It should also be pointed out that it took a lot of hands-on, time consuming, personal attention to fix that Mac. Fixing it was (for me) a simple matter of re-creating the file in the correct location and in the format required by macOS.


Summary:


  1. don't use "cleaning" apps, and
  2. if you used it, uninstalling it might not help.


Now back to your original question about Brave. I did inspect the contents of this Mac which has been using Brave for perhaps two years. In it, I found a folder containing about 2.5 GB of support files for Brave. Among them, the largest single contributor was about 2.25 GB of cache files. Yes, you can certainly delete them, but remember that cache files exist to increase performance.


In general cache files are used in lieu of having to download an identical file, which always takes more time than loading it from local storage. It's up to the browser to maintain that database of files. If you intervene, the short term effects will be a degradation in performance as those files are repopulated. However, you stand the risk of deleting something else the program really requires, and those effects might be that it won't work, or it will crash, or some other unwanted or unanticipated results may occur. Right now I'm working on at least two different circumstances in which I suspect that may have happened. I don't like having to tell people to erase their Macs and start all over from the beginning, but given the constraints of remote support often it's the most expedient solution.


Even 2 GB of cache files isn't all that much. No one wants to think their Macs have accumulated "garbage" but even if some files are dormant and completely unnecessary, they have zero effect on performance. They're just occupying space, and not much space at that.


When it doubt, you're better off leaving well enough alone. If you're curious and can accept the risk of breaking things, by all means go ahead. After all that's how we learn things, and ideally go on to teach others what we've learned. Just have a contingency plan (Time Machine or the equivalent), and you're fine.

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Mar 4, 2025 1:59 AM in response to John Galt

Thank you for the advice John. As recommended, I did delete "Cleaner One Pro".


Since removing "Cleaner One Pro", I've found that some of the browsers I have installed hang after just 5 minutes and after clearing some 250 MB to 1.5 Gb of browser cache images the program I am watching, such as a news program or Youtube, the browser resumes.


The issue of browsers hanging up while watching a news program for example. I have Safari, Chrome, and Brave, Opera installed to check the performance of my website on different browsers. All except Safari have massive volumes of support files. Chrome and Brave both have around 1.9 Gb of files other than the actual program itself, built up after many years of use.


Is there a way to remove the excess browser files, without the nuclear option I thought about of completely deleting the browser then reinstalling the browsers?


By the way I keep Safari for specific uses and don't use Safari for YouTube or watching news programs.


After using this Mac a lot since 2015 it's getting cluttered with what I class as rubbish in the system folder. I did clean out the system cache of the OS which helped, but other rubbish need to be cleared out.


Any ideas welcome. Thank you

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Mar 4, 2025 6:51 AM in response to John Galt

Thank you, John and BDAqua for the input.

Actually, I've used Non-Mac computers since 1980 while in Japan, and bought my first Mac LC in late 1990 also in Japan. Since then, I've had numerous Macs. But age and memory is not only affecting my computer but also myself. This was the reason I reached out for assistance.


I still have an old MacBook that I bought in Japan that actually crashed due to excessive weather heat exposure and the Genius bar said it was scrap. I reformatted the HD using the high-security multiformatting and finally reinstalled the OS and now use it for a version of PhotoShop that won't run on the current 2015 Mac.


But I am not keen to go through all that complete rebuilding with the current 2015 MacBook Pro as I the issues is with the browsers.


I will have another root about in the hidden Library and see what I can delete in Chrome and Brave folders; the issue of the browsers hanging up are specific to these two browsers, which have accumulated a lot of files in the Browser and Cashe system folders. I've deleted all but 2 extensions in both browsers and that has resulted in improvements.


I did delete some files in the location on the MacOS Folder structure: -> User -> Library (the hidden one) -> Application Support -> Google -> Chrome -> Default. But there seems to be a lot of excessive files in folders.


Two of the many examples I would like to address are:

The default folder has 960.7 MB and 53 subfolders, and 80 independent files without folders.

Default -> Service Worker -> Script Cache has 21.4 MB and 630 independent files without folders.


Both Chrome and Brave have around 1.9 GB in the Subfolders independent of the browser programs themselves, in comparison, Safari only has 20 MB in similar folders - although I only use Safari except for specific purposes.


If you know of any specific programs that are ideal to clear on built-up unnecessary files specific to browsers, that would be quite helpful. Thank you for your assistance.


Regards.







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Mar 6, 2025 12:13 PM in response to John Galt

Thank you for your reply John,

This issue as initially was about the "Cleaner One Pro" which I deleted as soon as you advised this on 27 February, which improved the situation.


I fully understood your kind help and support.


What I was looking for were which files could be deleted from the Brave and Chrome folders that are naturally built up over time that are basically garbage. I was looking for a list of file or a program that lists these, that are in these Browsers folders that could be deleted.


I've worked on Brave-Folder and deleted the files that were 1.9 GB, now is 432 MB, which has improved the situation without any impact. Also, deleteing of all extensions and cutting down the bookmark links has also improve the speed of the browsers. The next is Chrome, which I am assuming the garbage is in the same location as they were in Brave.


I appreciate your kind help and support.





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Issue with programs stalling

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