How can I continue using the same payment method after disputing charges?

I downloaded an app from the App Store last month. The details of the transaction aren't really important, but my card was charged when it shouldn't have been. I did not use the app and contacted Apple the day the charge hit my card. I submitted my return/refund request to Apple and it was denied. Submitted an appeal, denied again. Contacted the app developer and tried to get restitution that way. He said I was indeed due a refund and told me to contact Apple because he couldn't do anything. Apple said no again.


So, I disputed the charge with my credit card company. Had it been a few dollars I would've just let it go, but it was $39.99. Submitted all my documentation and waited. Figured Apple would again say no and that would be that. Well, the dispute was quickly closed in my favor and I got my money back.


A week later and my credit card no longer works for the App Store. I deleted it and tried to re-add it, getting a message saying, "This payment method cannot be used with the iTunes Store. Try again using another payment method." The card itself is fine.


Saw on Reddit that Apple was punishing customers who charge back by blocking their cards. I chatted with customer service and asked if this was the case. She would neither confirm nor deny, just told me she "really wished she could help" but there was "nothing she could do" and she was "sorry for the inconvenience" but they system just won't let me use that card.


This is shady as **** and unbelievably petty. I've had multiple Apple devices for nearly twenty years and this is the first time I've ever had to dispute anything. Can I add another card? I can, but it'll be my debit card and I'm not nuts about that. Is there something in the T&C that says this is standard procedure? I can see it for habitual/fraudulent chargebacks but one-offs for valid reasons? Just downright silly.


[Re-Titled by Moderator]

iPhone SE

Posted on Feb 27, 2025 12:26 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2025 12:57 PM

You disputed the charge claiming fraud had occurred. That payment method is no longer valid for that merchant and that would be a reasonable assumption. Why would any merchant continue to charge a card where the user claims that it is susceptible to fraudulent charges.


Transactions in the App Store are done by double clicking the side button with the amount showing on the screen, followed by authentication with FaceID/TouchID or Passcode for positive identification. That identifies you as the purchaser, so if fraud occurred, it would have to be your payment method.


It would be expected that if fraud had occurred you would have had your bank close your account and issue you a new card. You can then add that card as a payment method. It is just that simple. You are not being punished.

Similar questions

3 replies
Question marked as Top-ranking reply

Feb 27, 2025 12:57 PM in response to casadelynch

You disputed the charge claiming fraud had occurred. That payment method is no longer valid for that merchant and that would be a reasonable assumption. Why would any merchant continue to charge a card where the user claims that it is susceptible to fraudulent charges.


Transactions in the App Store are done by double clicking the side button with the amount showing on the screen, followed by authentication with FaceID/TouchID or Passcode for positive identification. That identifies you as the purchaser, so if fraud occurred, it would have to be your payment method.


It would be expected that if fraud had occurred you would have had your bank close your account and issue you a new card. You can then add that card as a payment method. It is just that simple. You are not being punished.

Feb 27, 2025 1:15 PM in response to casadelynch

I understand Apple’s policies, but I want to clarify that this was a one-time, legitimate dispute after multiple failed attempts to resolve the issue


  • Apple has blocked the card due to the chargeback, and they are unlikely to reverse it.
  • you should use an alternative payment method (another credit card, PayPal, Apple Gift Card, etc.).
  • you can try re-adding the card after a few months to see if Apple lifts the restriction.
  • yo can contact your bank to see if they can intervene.

Apple is strict about chargebacks, so unless they make an exception, the best solution is to use a different payment method.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I continue using the same payment method after disputing charges?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.