Macbook pro restarts when lid shut

EtreCheckPro version: 6.8.8 (68072) Report generated: 2025-02-27 19:18:26 Download EtreCheckPro from https://etrecheck.com Runtime: 8:05 Performance: Below Average Problem: Computer is restarting Description: MacBook Pro restarts every time I shut the lid Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) Status: Supported MacBook Pro Model: MacBookPro16,2 2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 496 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 1% used, 56.99 TB written, 100% health, 59 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - U******** - Data (APFS) [APFS Virtual drive] (169.23 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.42 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.31 GB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) disk1s5 (APFS) [APFS Container] (11.16 GB used) disk1s5s1 - Untitled (APFS) [APFS Snapshot] (11.16 GB used) disk1s6 - Update (APFS) (2 MB used) Mounted Volumes: disk1s1 - U******** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 169.23 GB Shared values Size: 1.00 TB Free: 814.85 GB Available: 863.03 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.42 GB Shared values Size: 1.00 TB Free: 814.85 GB Available: 863.03 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1.00 TB Free: 814.85 GB Available: 863.03 GB disk1s5s1 - Untitled [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.16 GB Shared values Size: 1.00 TB Free: 814.85 GB Available: 863.03 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 2 MB Shared values Size: 1.00 TB Free: 814.85 GB Available: 863.03 GB USB: USB 3.1 bus <Empty> USB 3.1 bus <Empty> T2Bus Apple Inc. - Touch Bar Backlight Apple Inc. - Touch Bar Display Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en7: USB 10/100/1000 LAN Interface en5: USB 10/100 LAN Interface en10: AX88179A Interface en11: Pixel 8 Pro Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Sequoia 15.3.1 (24D70) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware System Extensions: [Running] Cisco AnyConnect Socket Filter Extension - version 4.9.05042 (Cisco - installed 2023-10-19) Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.9.05042 (Cisco - installed 2023-10-19) Description: This system extension provides socket filter capabilities. Kernel Extensions: /Library/Application Support/Cisco/AnyConnect Secure Mobility Client [Not Loaded] acsock.kext - com.cisco.kext.acsock (Cisco, 4.9.40 - SDK 10.14) /Library/Extensions [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 201 Apple tasks [Running] 167 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 222 Apple tasks [Running] 204 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-07) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-07) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2025-02-19) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2020-12-10) Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-02-27) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-02-25) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-07) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-01-07) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2024-08-15) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-02-20) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-07) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.cisco.anyconnect.gui.plist (Cisco - installed 2023-10-19) Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2023-10-19) Command: /usr/bin/open --wait-apps '/opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app' [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-02-27) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-02-25) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-12-20) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-01-07) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-02-24) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07) <Empty> [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07) <Empty> User Login Items: [Loaded] HPPSDrMonitorHelper (App Store - installed 2024-12-10) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-02-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-02-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] LaunchSnipHelper (App Store - installed 2021-10-24) Modern Login Item /Applications/Snip.app/Contents/Library/LoginItems/LaunchSnipHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2025-02-12) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-02-04) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-02-04) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 781 Apple apps 116 3rd party apps 36 x86-only apps No unsigned apps App Extensions: Safari extensions: [Loaded] Zotero Connector - /Applications/Zotero.app Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Not Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app File providers: [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] Send to Kindle - /Applications/Amazon Kindle.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Audio Plug-ins: MSTeamsAudioDevice: 2024.45.00.6 (Microsoft Corporation - installed 2024-10-28) Backup: Time Machine Not Configured! Performance: System Load: 11.06 (1 min ago) 9.63 (5 min ago) 18.64 (15 min ago) Nominal I/O usage: 0.96 MB/s File system: 36.44 seconds Write speed: 2738 MB/s Read speed: 2450 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 17 % Idle: 78 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 53.30 % (Etresoft, Inc.) WindowServer 32.90 % (Apple) Google Chrome Helper (Renderer) (48) 25.72 % (Google LLC) PerfPowerServices 18.20 % (Apple) Google Chrome Helper (GPU) 17.26 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (48) 6.02 GB (Google LLC) EtreCheckPro 792 MB (Etresoft, Inc.) Google Chrome 434 MB (Google LLC) kernel_task 383 MB (Apple) Google Chrome Helper (GPU) 205 MB (Google LLC) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) corespeechd 4 KB / 16 MB (Apple) apsd 126 KB / 651 KB (Apple) mDNSResponder 138 KB / 107 KB (Apple) biometrickitd 129 KB / 116 KB (Apple) rapportd 19 KB / 96 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (48) 10 (Google LLC) WindowServer 6 (Apple) Google Chrome Helper (GPU) 5 (Google LLC) AppleSpell 4 (Apple) Google Chrome 3 (Google LLC) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 54 MB Used RAM: 11.28 GB Cached files: 4.67 GB Available RAM: 4.72 GB Swap Used: 125 MB Software Installs (past 60 days): Install Date Name (Version) 2024-12-31 macOS 15.2 (15.2) 2025-01-03 MRTConfigData (1.93) 2025-01-03 Gatekeeper Compatibility Data (1.0) 2025-01-07 Microsoft AutoUpdate (4.77.24121924) 2025-01-15 Microsoft OneNote (16.93.25011212) 2025-02-03 Adobe Acrobat (24.005.20400) (24.005.20400) 2025-02-03 Adobe Acrobat Reader (24.005.20400) (24.005.20400) 2025-02-04 macOS 15.3 (15.3) 2025-02-04 Bluebook Exams (1.13.5) 2025-02-12 Microsoft PowerPoint (16.94.25020927) 2025-02-12 Microsoft Teams (25016.1904.3401.2239) 2025-02-12 Microsoft Excel (16.94.25020927) 2025-02-12 Microsoft Word (16.94.25020927) 2025-02-17 Kindle (7.25.1) 2025-02-18 macOS 15.3.1 (15.3.1) 2025-02-20 Zoom Workplace (6.2.11.43613) 2025-02-24 Adobe Acrobat (24.005.20421) (24.005.20421) 2025-02-26 Microsoft Outlook (16.94.25022327) 2025-02-26 Adobe Acrobat Reader (24.005.20421) (24.005.20421) 2025-02-26 XProtectPlistConfigData (5288) 2025-02-27 XProtectCloudKitUpdate (5288) 2025-02-27 Microsoft OneDrive (25.20.202) Diagnostics Information (past 60 days): 2025-02-27 19:03:18 com.cisco.anyconnect.macos.acsockext - Crash (10 times) First occurrence: 2025-02-20 13:51:55 2025-02-27 10:59:01 apfsd - High CPU Use (2 times) First occurrence: 2025-02-23 16:48:43 Executable: /usr/libexec/apfsd 2025-02-27 10:58:21 spotlightknowledged - High CPU Use (9 times) First occurrence: 2025-02-23 16:47:38 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-02-26 08:02:50 signpost_reporter - High CPU Use (3 times) First occurrence: 2025-02-23 16:37:59 Executable: /usr/libexec/signpost_reporter 2025-02-26 07:25:10 knowledgeconstructiond - High CPU Use Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2025-02-25 10:30:18 Microsoft SharePoint - Crash Executable: /Applications/OneDrive.app 2025-02-23 16:23:33 TurboTax 2024.app - High CPU Use Executable: /Applications/TurboTax 2024.app 2025-02-22 16:08:02 Google Chrome - High CPU Use End of report