​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


iCloud email not transferring after iPhone update and import

Old phone is 13; new is 16. iPhone update and import completed but iCloud email did not transfer and new 16 does not get any mail.



[Re-Titled by Moderator]


iPhone 13 Pro, iOS 18

Posted on Feb 28, 2025 6:31 PM

Question marked as Top-ranking reply

Posted on Feb 28, 2025 7:58 PM

"iCloud email not transferring after iPhone update and import: Turned power off and back on; email boxes all populated now!"

--------


Restart would have Fixed this:

It was not a restart, but after making major changes to your iPhone, you should always backup your iPhone > save what need be > and then restart it your iPhone. In doing so, things are synced to how they should be. I recommend doing the same for all devices. Also, having just set this up, consider backing up your iPhone to iCloud or a computer, to avoid loss of data.

2 replies
Question marked as Top-ranking reply

Feb 28, 2025 7:58 PM in response to TXMick

"iCloud email not transferring after iPhone update and import: Turned power off and back on; email boxes all populated now!"

--------


Restart would have Fixed this:

It was not a restart, but after making major changes to your iPhone, you should always backup your iPhone > save what need be > and then restart it your iPhone. In doing so, things are synced to how they should be. I recommend doing the same for all devices. Also, having just set this up, consider backing up your iPhone to iCloud or a computer, to avoid loss of data.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud email not transferring after iPhone update and import

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.