My iPhone suddenly didn’t recognise me for face ID and now I can’t reset the face ID because this phone ON for anti stolen, it’s required face ID to reset
[Re-Titled by Moderator]
iPhone 15 Pro, iOS 18
If you have Stolen Device Protection set to “Away from Familiar Locations”, when you try to turn it off, keep tapping Try Again until you are prompted with entering your passcode, thus turning Stolen Device Protection off.
If you have Stolen Device Protection set to “Always”, you will have to go a longer route to turn it off. Open iCloud.com/find and log in with your Apple Account, then select your iPhone from your list of devices, then select “Remove from Account.” That will turn off Find My and the Activation Lock, and alongside Stolen Device Protection, which is tied to that.
If you cannot get your 2FA Verification Code to do so, there are a few other ways to get it. First, use one of your additional Trusted Devices already on your Apple Account. Second, use one of your pre-designated Trusted Numbers. Third, you are looking at Account Recovery. Alternatively you may be able to use a Hardware Security Key if you already had it setup in lieu of a Trusted Number.
You can then turn Find My back on and Stolen Device Protection will stay off. Keep in mind there may be a 1 hour security delay for both.
If you have Stolen Device Protection set to “Away from Familiar Locations”, when you try to turn it off, keep tapping Try Again until you are prompted with entering your passcode, thus turning Stolen Device Protection off.
If you have Stolen Device Protection set to “Always”, you will have to go a longer route to turn it off. Open iCloud.com/find and log in with your Apple Account, then select your iPhone from your list of devices, then select “Remove from Account.” That will turn off Find My and the Activation Lock, and alongside Stolen Device Protection, which is tied to that.
If you cannot get your 2FA Verification Code to do so, there are a few other ways to get it. First, use one of your additional Trusted Devices already on your Apple Account. Second, use one of your pre-designated Trusted Numbers. Third, you are looking at Account Recovery. Alternatively you may be able to use a Hardware Security Key if you already had it setup in lieu of a Trusted Number.
You can then turn Find My back on and Stolen Device Protection will stay off. Keep in mind there may be a 1 hour security delay for both.
Check the simple things like ensuring that nothing is blocking the camera: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
You iPhone will always fall back to asking for a passcode as well: Optic ID, Face ID, Touch ID, passcodes, and passwords - Apple Support
If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
How do I reset Face ID on a locked iPhone without face recognition?
