User profile for user: dsdalf
dsdalf Author
User level: Level 1
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trouble with signing in to Apple TV on Roku with a TV provider

I'm trying to sign in to my Apple TV with a TV provider on my Roku. The email is originally a comcast email and says it does not recognize the email. Apple TV is included in its plan. I have asked google and other search engines to help me. They all say to go to settings of the Apple TV app on Roku and look for users and accounts, then proceed to sign in with TV provider. This does not exist when I am looking with said directions. I cannot find a part of setting listed as users and accounts. Can I please get a better answer to solve this issue or am I just not allowed to do this process on Roku.

Posted on Mar 1, 2025 7:48 PM

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,268 points

Posted on Mar 2, 2025 6:06 AM

If you got an Apple TV+ subscription as part of your Comcast plan, then I think you would still need to activate (step 3) and link that subscription to your Apple Account. Could it be that this last step still has to be done? Apple needs to know that you qualify for this, which would be about linking it to your Apple Account in the Xfinity administration.



Once the Apple TV+ subscription has been linked to your Apple Account, then this content would be available on any of your devices with the Apple TV app (or Apple TV+ app), when signed in to that app with your Apple Account. Signing in with TV provider credentials wouldn’t be the way for this.


If you need further guidance, contact Xfinity Support for details on activation of this offer.

I expect that Apple Support would also know about how the deal with Xfinity works, although Apple Support can’t assist in making changes in Xfinity’s administration.

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,268 points

Mar 2, 2025 6:06 AM in response to dsdalf

If you got an Apple TV+ subscription as part of your Comcast plan, then I think you would still need to activate (step 3) and link that subscription to your Apple Account. Could it be that this last step still has to be done? Apple needs to know that you qualify for this, which would be about linking it to your Apple Account in the Xfinity administration.



Once the Apple TV+ subscription has been linked to your Apple Account, then this content would be available on any of your devices with the Apple TV app (or Apple TV+ app), when signed in to that app with your Apple Account. Signing in with TV provider credentials wouldn’t be the way for this.


If you need further guidance, contact Xfinity Support for details on activation of this offer.

I expect that Apple Support would also know about how the deal with Xfinity works, although Apple Support can’t assist in making changes in Xfinity’s administration.

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trouble with signing in to Apple TV on Roku with a TV provider

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