How can I fix Outlook and Hotmail sync problems on iPhone 14?

I'm able to do it without the outlook app. Follow instructions in the link. Basically, delete your accounts within Apple Mail on your phone. Go into Settings>Safari and click to clear history and website data. Then reboot your phone and reinstall your hotmail accounts on your phone with Apple Mail by selecting the "Outlook" option for the type of mail server. The problem is that safari has cached old/nonsecure login data which once deleted, allows you to reinstall. Hope that helps.

I fixed my issue after hours of trying to reset my email account using the recommended Exchange option. It was so simple once I found it. On the same screen where you would choose “Exchange” for set up, they now have “Outlook.com”. Just set up your account there.

Go into your Settings - Mail - Accounts and click on your O365 account, I did that last night and it asked for my password and boom downloading.

Lindsay, you're not missing anything. it's something with O365 and Apple Mail.

you can get on Webmail and that works. I noticed it first thing this morning.

just use webmail and keep checking Apple Mail.

Me too. I tried to delete and reinstall on both the "Microsoft Exchange" and the "Outlook" options within Apple Mail on my iPhone and the accounts were reinstalled but now ALL of the information has been deleted, including all saved folders and mail, AND no new mail is being fetched or pushed to my phone. I do notice that "Outlook" is not available as an option for a new Mail account anymore on my desktop version of Mail. It IS still an option for accounts on iPhone. Also, there was a recent iPhone OS update to 18.3.1 which my iPhone 12 has and is running. AND there's a recent update to macOS which I have NOT installed. I am running Sonoma 14.7 and Seqoia 15.3 is available. So my plan is to install that and see if it "Outlook" reappears as an option for Mail accounts on my Mac. If still no, but email starts working again, that will be the reason the for desktop issue. And for the phone, I THINK i reinstalled the accounts using "Outlook" so if they are still not working after a hard reset of the phone, will try to reinstall using "Microsoft Exchange" and report back on all of this.

Finally got it to work again using outlook on iPhone after clearing safari data and rebooting.

https://answers.microsoft.com/en-us/outlook_com/forum/all/hotmail-account-stopped-working-iphone-mac/57e07969-6218-4b21-b045-6ddb8d078365

Everyone, go into your Internet Accounts on ALL OF YOUR DEVICES, Mine has asked me to sign in each time on my devices.

my MacBooks, I restarted, and then it started working without issue. I never restart my MacBooks unless I have to or it's an update.

Same problem. My solution will be to bring it to the APPLE store in the mall.

Mac user since 1983. Sad days.

yep that's what mine did on one of my laptops the other had to reboot and my phone, my pwd box popped up. I hate the Outlook app! its like it's too big looking. I've tried so many email clients, but I like apple mail with all of its faults the best.

Same problem! Mine is just not syncing but has been going on for several days or more. Could be related to my last update but not sure. Can’t find anything to fix this or other reports of same.

SAME PROBLEM. Laptop MAC gets email but I phone does not. March 2025