Why is Netflix not displaying 4K on my Apple TV?

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Level 1

6 points

Why is Netflix not displaying 4K on my Apple TV?

I Just bought an Apple TV 4K 3rd Generation (MN873X/A) and when I played Spider man: into the spider verse on Netflix, it’s shown that it’s playing on HD quality despite Netflix having the 4K resolution. Furthermore, I couldn’t see the Spatial Audio support in Batman begins.

The equipment I’m using:

1.Sony KD-75X8000H TV

2.Bose smart ultra soundbar + 2 Boss bass module 700 + Bose surround speakers

3. Apple TV 3rd generation ( MN873X/A )

4.Belkin UltraHD High Speed 4K / 8K HDMI cable

5. Netflix Premium subscription

How I set up is;

HDMI 1 is connected to Apple TV and HDMI 3 (ARC) is connected to the soundbar. I tested the internet Speedtest and it was 60Mbps download and 19Mbps Upload ( according to Google minimum speed require for Netflix 4K is 25 Mbps) which is more than enough for 4K streaming.

Could anyone please help me fix this issue ?

[Re-Titled by Moderator]

Apple TV 4K, tvOS 18

Posted on Mar 3, 2025 8:17 AM

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Answer 1

Top-ranking reply

pramod71 Author

Level 1

6 points

Mar 3, 2025 9:04 PM in response to vazandrew

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Answer 2

pramod71 Author

Level 1

6 points

Mar 4, 2025 12:38 AM in response to pramod71

Issue has been resolved.

I had to log into Netflix -> go to account management -> select profiles -> select the profile i want -> select playback settings -> set to High on Data usage per screen -> press save -> restart the apple tv.

( I don't know how to edit my original post so gonna post the solution here)

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Answer 3

vazandrew

Level 8

40,936 points

Mar 3, 2025 8:29 AM in response to pramod71

Do you have another source to test 4K content? If you are able to properly stream on other platforms and you have verified you are being billed for the Premium Netflix plan then you may need to contact them to investigate.

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Answer 4

Mar 3, 2025 8:35 AM in response to pramod71

Where are you getting the quality for the movie exactly?

Do other sources on the Apple TV play in 4K and with Spatial Audio correctly? Like the Apple TV app?

Also, have you contacted Netflix about it?

https://help.netflix.com/en

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Answer 5

vazandrew

Level 8

40,936 points

Mar 3, 2025 11:23 AM in response to pramod71

I don’t believe such an option exists on the Netflix app on Apple TV. You may want check in case you are viewing some info that is unrelated.

If it is verified to be Netflix then contrast with other platforms on Apple TV best to see if this is isolated to Netflix and if so contact their support.

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Answer 6

pramod71 Author

Level 1

6 points

Mar 3, 2025 10:50 PM in response to vazandrew

I only use Crunchyroll and Netflix for streaming but I don’t know how to check the resolution in Crunchyroll. I bought iron man in Apple TV and it only shows 4K label in description so I assume it’s 4K.

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