Battery drains rapidly on my new iPhone XR and turns off unexpectedly

I just got an ask Xr which the models shows it is new and battery percentage is 100 . After three days of using It switched off at 19% and when I charge it starts from 12% Please what is the problem


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iPhone XR, iOS 18

Posted on Mar 5, 2025 7:52 AM

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Question marked as Top-ranking reply

Posted on Mar 5, 2025 8:01 AM

The iPhone XR was discontinued in Sept. 2021, your phone is not new.


The issue you are having could be because of a faulty battery. If the health is reading 100%, either the batteries sensor is bad or someone replaced the battery recently. If the battery was replaced, it might have been replaced with a non-genuine Apple battery which can cause problems. Be aware that if the battery was replaced at a third party repair shop, Apple won't work on it.


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Mar 5, 2025 8:01 AM in response to eniola90

The iPhone XR was discontinued in Sept. 2021, your phone is not new.


The issue you are having could be because of a faulty battery. If the health is reading 100%, either the batteries sensor is bad or someone replaced the battery recently. If the battery was replaced, it might have been replaced with a non-genuine Apple battery which can cause problems. Be aware that if the battery was replaced at a third party repair shop, Apple won't work on it.


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Battery drains rapidly on my new iPhone XR and turns off unexpectedly

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