I just got an ask Xr which the models shows it is new and battery percentage is 100 . After three days of using It switched off at 19% and when I charge it starts from 12% Please what is the problem
[Re-Titled By Moderator]
iPhone XR, iOS 18
The iPhone XR was discontinued in Sept. 2021, your phone is not new.
The issue you are having could be because of a faulty battery. If the health is reading 100%, either the batteries sensor is bad or someone replaced the battery recently. If the battery was replaced, it might have been replaced with a non-genuine Apple battery which can cause problems. Be aware that if the battery was replaced at a third party repair shop, Apple won't work on it.
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
The iPhone XR was discontinued in Sept. 2021, your phone is not new.
The issue you are having could be because of a faulty battery. If the health is reading 100%, either the batteries sensor is bad or someone replaced the battery recently. If the battery was replaced, it might have been replaced with a non-genuine Apple battery which can cause problems. Be aware that if the battery was replaced at a third party repair shop, Apple won't work on it.
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Battery drains rapidly on my new iPhone XR and turns off unexpectedly
