Bluetooth audio stuttering issues on my iPhone 16e

tb161 wrote:

had anyone else been receiving calls from this number +1 (5**) 8**-**22?

I'm Uk based and I’ve googled the number and it’s coming up as an apple support scam. Must be insiders passing on our details.

What did the message say that they left?

The number is a legitimate Support Number, but also one that is spoofed by scammers so the reports you may have seen were from that spoofed number. I saw the number before it had been redacted. No indication that anyone inside apple is passing on any details or any reason for them to do that.

tb161 wrote:

Hi Mac Jim, message was; This is Apple support calling you back if you're ready to speak with your advisor press one to inform your advisor that you can't take the call right now press two Call the recorded for quality and training if you prefer not to be recorded press one I am my name is fine. I'm calling from Apple. I If you do have time, I send you an email you can reply back If you do have time, I send you an email you can reply back And let me know when is a good day In time, I can give you a call Cause I worked Tuesday through Saturday from 7:30 am to 430 P.m. Pacific On the way up to 8 pm your time On the way up to 8 pm your time Thank you so much And I have a wonderful day…”

My recommendation is to call Apple Support back yourself using the known phone number below. They will have any communication on file with your previous call and can direct you to either that same person or another representative.

Contact Apple Support - Apple Support

The message you received is just the transcribed call, which in my experience is always a poor representation of the actual call message.

It works perfectly if I have only one device connected via Bluetooth. :)

Same here! To make things even worse, during the stuttering the music app tends to freeze for some time. How did anyone not notice before the release?

Save your energy I tried making a 5ghz channel on the router it didn’t change anything unfortunately.

Wooow u are right 😅

Surely Apple would have noticed this issue when testing the 16e? So how did the phone get released with this issue?

this is probably the most generic and useless answer ever.

We've got the same problem, no issues on 12 and 13 Pro, but audio stuttering from every source when playing from 16e and various bluetooth headphones, even beats one.

It surely is a bug, and one I hope will be fixed fast

I have the same issue on my iPhone 16e. Stuttering on all devices I use - Nakamichi car audio, Sony wh1000xm3, also bose soundlink 2.

I was not having any issues with iPhone SE 2 or Samsung devices. Only the new iPhone 16e. Interference is not the issue since I’ve tested it also in isolated environments.

I’m having the same problems too on my 16e but I’ve noticed it only happens when I have more than 1 Bluetooth device connected. I have used my Bluetooth headphones on this phone and they worked just fine until I connected my Fitbit watch along with it. I don’t know if it’s some type of interference that’s causing the stutter but when I have the headphones connected by themselves, the stutter disappears.

Also having difficulty. Stutters on headphones 1-3 times every song (works in car without stuttering). Or while watching videos. Have tried disconnection headphones and reconnected without improvement. Nothing else is connected. Try 2 other Bluetooth headsets (all different brands Sony, sennhesier, hyper x) that work perfectly on other devices. It’s seems to appear when I shut off the screen and open it back up. Seem slightly better when I turned off AI (but that could just be me). Doesn’t stutter in car just headsets.

Just upgraded from an iPhone Xr and same problem here with my iPhone 16e. Music stops playing for a fraction of a second and the comes back. Happens both on my Bose QC35 and a brand new pair of AirPods I just bought. Pretty annoying for a new phone. I didn’t had any other bluetooth connections while having this problem.

Bought iphone 16e few days ago, I am having this stuttering problem with my airpods pro 2 and airpods 3 aswel, works fine on my old iphone. The audio is stuttering even with my airpods being the only bluetooth device connected. Hopefully this can be fixed via ios update and its not a faulty hardware issue.

Been on call with US support, tried some things and answered some questions.

I've got a follow-up planned for tomorrow in which we'll try to replicate the problem and gather some logs with various profiles to better understand the problem.

It's tedious, but if you're a little bit skilled in tech I advise you to waste some of your time to report this and keep up with their demands, so it can be addressed and fixed more quickly

same here - Bluetooth only stops stuttering when I disconnect my Oura Ring. Apple need to sort this - clearly there is a bug. I contacted support and they ran diagnostics and said everything was fine then sent a standard message sating Engineers were working on resolving issues and to keep an eye on forums etc...