Bluetooth audio stuttering issues on my iPhone 16e

tb161 wrote:

had anyone else been receiving calls from this number +1 (5**) 8**-**22?

I'm Uk based and I’ve googled the number and it’s coming up as an apple support scam. Must be insiders passing on our details.

What did the message say that they left?

The number is a legitimate Support Number, but also one that is spoofed by scammers so the reports you may have seen were from that spoofed number. I saw the number before it had been redacted. No indication that anyone inside apple is passing on any details or any reason for them to do that.

Hi Mac Jim, message was; This is Apple support calling you back if you're ready to speak with your advisor press one to inform your advisor that you can't take the call right now press two Call the recorded for quality and training if you prefer not to be recorded press one I am my name is fine. I'm calling from Apple. I If you do have time, I send you an email you can reply back If you do have time, I send you an email you can reply back And let me know when is a good day In time, I can give you a call Cause I worked Tuesday through Saturday from 7:30 am to 430 P.m. Pacific On the way up to 8 pm your time On the way up to 8 pm your time Thank you so much And I have a wonderful day…”

tb161 wrote:

Hi Mac Jim, message was; This is Apple support calling you back if you're ready to speak with your advisor press one to inform your advisor that you can't take the call right now press two Call the recorded for quality and training if you prefer not to be recorded press one I am my name is fine. I'm calling from Apple. I If you do have time, I send you an email you can reply back If you do have time, I send you an email you can reply back And let me know when is a good day In time, I can give you a call Cause I worked Tuesday through Saturday from 7:30 am to 430 P.m. Pacific On the way up to 8 pm your time On the way up to 8 pm your time Thank you so much And I have a wonderful day…”

My recommendation is to call Apple Support back yourself using the known phone number below. They will have any communication on file with your previous call and can direct you to either that same person or another representative.

Contact Apple Support - Apple Support

The message you received is just the transcribed call, which in my experience is always a poor representation of the actual call message.

In the meantime, Apple tried to get a hold of me by phone to communicate with their engineers, but I was not around. Will happen tomorrow since they left me a link how to connect with them.

But what I learnt is that Apple's engineers are now aware of the problem and they are working on it.

[Edited by Moderator]

Apple called me this morning and asked me for about 90 mins about the details of my testing, and took all sorts of build numbers of the iOS and apps I use. They are obviously on the case and found it helpful that I published much of it on my blog.

That's incorrect. It will also happen when only one Bluetooth is connected. It doesn't take more than one Bluetooth connection. "Others" confirming it takes more than one item connected are provide inaccurate information.

There’s not much I can say except me too. Multiple Bluetooth audio devices “stuttering” with an iPhone 16e that’s running auto update. Full batteries for both phone and devices, restart Bluetooth and reboot phone but no charge. Super disappointed!

Would the people saying they are contacting lawyers and/or switching to Android maybe just chill a little?

There IS a fix for this issue. Unfortunately the admins of this forum don't allow discussion of certain letters of the Greek alphabet, in particular the second one. So any message that clearly states how to solve the problem is deleted.

For those who don't want to dabble in Greek letters, I'm sure the fix will make it into a main iOS release soon.

I bought this phone 6 hours ago, and playing spotify in my car, connected to bluetooth, and it keeps cutting out, skipping, stuttering. I never had this issue with my previous phone.

Very annoyed at this. I will not waste my time trying to get this resolved. I'm returning it, and I hope I don't get a hard time over it.

iPhone 16e Bluetooth Stuttering.

This is definitely an Apple problem. My iPhone 12 never had any Bluetooth issues and looking at others with exactly the same problem I hope Apple is doing something about it??

I have the same problem with my Iphone 16e. I had no problem with my iphone 11 pro. This is annoying :\

just upgraded and I have the same issue, no problems with my 12.

Same here, stuttering on 4 separate devices. No issues on my SE which I’m still running. Really irritating